Job Description:

Job Title: CO Senior Analyst - Customer Issue Resolution with Spanish and other European languages

Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers.

The Impact You’ll Make in this Role

As a CO Senior Analyst - Customer Issue Resolution* you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.

Here you will make an impact by:

Support Improvement Opportunities: Flexible support for CIR process improvements, including root cause analysis and opportunity identification.
End-to-End CIR Management: Manage customer issues related to billing, collections, and complaints to ensure timely payments and quick resolution.
Handle Sensitive Data: Work with and manage sensitive/confidential financial data.
Build Credibility and Trust: Efficiently build credibility and trust with customers through timely and accurate CIR process delivery.
Analytical Problem Solving: Use strong analytical skills to interpret information, solve complex problems, and suggest alternative solutions to meet customer and account-specific needs.

Your Skills and Expertise 

To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

Minimum 2 combined years of customer service, finance, supply chain or sales experience
Advanced English B2+ 
Advanced Spanish (B2+), knowledge of Portuguese (B2+) is a plus
Strong Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP’s, pivot tables, create macros, and manage large data sets
Experience with customer service processes and systems – SAP and Salesforce

Additional qualifications that could help you succeed even further in this role include:

Demonstration of strong interpersonal, communication, analytical, organizational and short-term planning skills
Flexible nature with the desire to expand knowledge and experience as opportunities arise
Account receivables (AR) knowledge and experience as an additional asset
Excellent verbal and written communication skills
Demonstrated problem solving, reasoning, and analytical skills
Strongly deliver and follow Team KPI targets in timely and efficient manner

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Private medical care
Life insurance
Retirement scheme
Multisport card
Opportunity to work globally as part of an international organization
Work in a respectful, inclusive and friendly environment with open door policy
Professional training and onboarding package
Supporting your professional development, possibility to gain certifications/co-founding studies
Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
Internal integration events
Holiday Bonus
Work Your Way (office/hybrid/remote)

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

*At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

3M Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.