At 3P Learning, were not just creating educational products; were crafting masterpieces that set the gold standard in global EdTech excellence. Our products are not just tools; theyre tickets to learning adventures loved by millions of children worldwide!

If you are ready to dive into a role that’s not just a job then look no further, because at 3P Learning, we’re on a mission to revolutionise education and have a blast while doing it.

Are you passionate about customer success, dedicated to delivering exceptional value, and skilled at building lasting relationships? Join our team as a Customer Success Partner (CSP).

What you will be doing...

In this role, you will be responsible for retaining and growing revenue from mid-sized accounts in their second year and beyond, ensuring customers have a successful, value-driven journey.

Build and nurture long-term relationships with key stakeholders based on an understanding of the customer’s desired value.

Develop and execute a territory plan for customer health checks, training, and satisfaction measures, aiming for high levels of retention.

Engage customers consistently throughout their journey, by acting as a trusted advisor, understanding customer goals, and positioning products to meet specific needs.

Own the renewals sales process from quotation through to renewal closed.

Mitigate churn by addressing customer pain points and encouraging feature adoption and continued engagement including through delivery of high quality, impactful training sessions.

Identify growth avenues, including license expansions and product additions, aligning offerings with customer needs.

Collaborate with New Business teams by identifying and passing leads for potential product expansion.

Work closely with customer support, product teams, and marketing to enhance customer satisfaction and contribute to product development.

Ideally, you will have...

At least 3 years experience in managing Education Technology accounts, with a focus on customer retention and relationship-building.

The ability to identify upsell and expansion opportunities within the existing product family to deliver added value.

Strong proficiency in consultative selling techniques, with an emphasis on understanding and aligning with customer goals.

Ability to analyse customer data and usage trends to proactively identify both growth opportunities and potential risks, such as churn.

Competent at objection handling, particularly around budget constraints, decision-making processes, and product usage.

Excellent presentation skills and confident in delivering training to large groups of key stakeholders within the education market.

Strong relationship-building abilities, excellent communication, data-driven insights, and proficiency in handling objections related to budget or product usage.

Exceptional organisational skills with strong attention to detail, adept at managing multiple accounts and tasks within a structured territory plan.

Up-to-date understanding of the UK education market, including government policy trends, school funding dynamics, and specific challenges faced by key stakeholders within the primary education market.

Ideally, you will be...

Results-focused, motivated by KPIs and sales metrics, with a strong drive to meet and exceed retention and growth targets.

Skilled in using customer insights to inform territory plans and ensure alignment with the company’s product offerings and pricing models.

Enthusiastic about building long-term partnerships with educational institutions, becoming a trusted advisor who understands their unique needs and is committed to supporting their success.

Flexible and proactive in finding solutions that balance client needs with company goals, comfortable handling dynamic situations and adapting to evolving customer needs.

Willing to travel as needed within the designated territory and for team meetings.

Why Join Us?

Be part of a passionate, supportive team committed to making a difference in education. Youll have the chance to grow lasting relationships within the education sector, focusing on transformative solutions that drive value and foster a love for learning.