People Operations Coordinator

About the Role

As the People Operations Coordinator, you will partner collaboratively with the People Team and internal stakeholders to manage the employee lifecycle process from onboarding to offboarding for our global team and provide a world-class employee experience. You will help ensure we are providing first level support for our internal employees and keep our HRIS data updated. This role will work cross-functionally with the People Team, and internal stakeholders.

What you will do

• Manage the employee backend lifecycle process from onboarding to offboarding for our global teams (initiate background checks, onboarding into HR systems, offer letters as needed, severance documents, and offboarding communications)
• Serve as the first level of support for employee relations concerns, questions and guidance in our ticketing system, which may cover the topics of benefits and employment verifications
• Become an expert on our people processes, policies, employee resources and systems and help us maintain and consolidate employee resources 
• Work with IT and Recruiting to ensure new hires are completing their onboarding tasks before their first day
• Understand our global benefits package to expertly answer general questions from employees or direct them to the appropriate partners to resolve escalated issues
• Maintain, track and audit employee documentation and update HRIS data changes as needed
• Run HR data reports as needed from stakeholders across the organization
• Review and ensure employees are completing their required HR online training (sexual harassment, etc.)
• Help identify new opportunities for People Team initiatives through data, analytics, insights, and design thinking.
• Help Abnormal create an inclusive environment, rich in diversity, where everyone knows they are respected for who they are, and where our workplace remains efficient and conflict-free

Must Haves

• 1+ years of relevant People Operations or Human Resources experience or similar role.
• Experience in a high-growth startup environment with constant change.
• Demonstrated understanding of People Operations practices and compliance.
• Must possess excellent verbal and written communication and the ability to effectively handle and protect sensitive and confidential company information. 
• Excellent judgment, problem-solving and organizational skills. 
• Excellent relational skills for building trust and motivating change with employees at all levels of the organization.
• Must have strong computer skills, including GSuite, (HRIS) Workday/Rippling, Greenhouse, Zoom and Microsoft Office.

Nice to Haves

• Ability to work in a fast paced, changing environment with proven ability to organize, prioritize work (re-prioritize work), and ensure timely deliverables.
• Proven ability to organize and maintain employee data and files. 
• Learning mindset and passion for continuous growth.
• Excellent verbal and written communication skills for communicating ideas and information clearly, accurately, and tactfully verbally and in writing.
• Ability to effectively work with cross-functional teams. 
• Ability to work independently, has good judgment, proven problem solving skills with attention to detail and follow-up.
• Driven, self-motivated, and enthusiastic approach with a can do attitude.
• Flexible approach, able to operate effectively with uncertainty and change.
• Results-driven mentality, with a bias for speed and action.
• Strong analytical skills, independent thinking and reasoning ability.

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