About Us

Ada is an AI customer experience platform that harnesses the worlds most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.

Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.

Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.

Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Our Role

Are you a dynamic sales professional with a passion for building client relationships and driving revenue growth? Were seeking two talented Mid-Market Account Executives to expand our client base and deliver exceptional solutions to our valued customers. If youre driven, results-oriented, and thrive in a fast-paced environment, we want to hear from you!

About You

You have 3+ years of Account Executive experience selling B2B SaaS solutions into Mid-Market accounts.
Demonstrated experience prospecting and building pipeline in a competitive market.
You have consistently managed $650K+ ARR new business territory and have a track record of exceeding quota.
You thrive in a fast-paced environment and you enjoy being a team player to those around you.
You have strong sales acumen, executive presence, effective time management and organization skills.
You are open to travel for client visits.

Outcomes

Owned the entire sales motion for Mid-Market accounts.
Manage and close expansion opportunities within your existing customer base.
Through prospecting you will build and maintain a strong sales pipeline alongside Sales Development Representatives.
Develop a territory plan that supports the successful execution and achievement of sales targets.
Accurately forecast quarterly results to Sales Leadership.
Collaborate closely with Customer Solutions Consultants to deliver impactful product demos to key stakeholders.
Become an expert on all things Ada and be able to effectively communicate our value proposition to all levels, including C-Suite executives.

Benefits

Competitive salary and generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan

Perks

Flexible work schedule
Remote-first, In-person friendly work environment with WFH budget
Paid parental leave for Canadian and U.S. residents
Development opportunities

The expected salary range for this position is $160,000k - $220,000k OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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