About Us

Ada is an AI customer experience platform that harnesses the worlds most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.

Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.

Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.

Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

About You

10+ years of experience as a backend/or full stack Developer
Proficient with backend technologies (Python and AWS are assets)
Strong understanding of distributed cloud systems architecture, serverless computing, and relevant technologies
Experience leading and managing complex software development projects with autonomy
Experience working with public APIs to build reliable third-party integrations
Experience providing mentorship, coaching, and technical leadership to development teams
Experience designing and implementing scalable, highly available, and resilient software systems.
Experience with instrumentation and monitoring of distributed systems. Datadog experience is a plus.
Strong understanding of non-relational databases such as DynamoDB including performance optimization
Strong communication skills for stakeholders at all levels
Self-starter, problem solver and strong communicator

Outcomes

Execute on our ambitious Ada integration roadmap through long-term technical exploration and planning
Be hands-on in building features, solving scaling and reliability challenges
Provide expertise to identify areas of opportunity / innovation and help level up our current development practices
Mentor / coach the team on technical and process improvements and foster collaborative community
Ensure the team is providing a scalable and maintainable platform for integrations
Raise the bar for technical excellence with a commitment to quality and reliability

Benefits

Competitive salary and generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan

Perks

Flexible work schedule
Remote-first, In-person friendly work environment with WFH budget
Paid parental leave for Canadian and U.S. residents
Development opportunities

The expected salary range for this position is $152,255 to $210,677 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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