AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individuals race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Event Manager is responsible for managing and optimizing event monitoring processes, focusing on alert tuning and correlation to enhance the efficiency and effectiveness of IT operations. This role plays a key part in ensuring that alerts are actionable, reducing noise, and improving response times. The Event Manager collaborates closely with IT teams, clients, and stakeholders to refine monitoring strategies and ensure alignment with business priorities.

The ideal candidate has a strong background in IT event management, monitoring tools, and automation, with a keen focus on continuous improvement to drive operational excellence.

Responsibilities:

Strategic Planning
Develop and implement strategies for alert tuning and event correlation to monitor new technologies, improve monitoring effectiveness and reduce unnecessary noise.
Collaborate with clients to understand business requirements and ensure event management aligns with operational goals.
Continuously evaluate and refine event management processes to improve response times and incident resolution.

Optimization and Analysis

Analyze client environments and monitoring data to identify patterns, redundancies, and inefficiencies in alerts.
Optimize alert thresholds, rules, and correlation logic to ensure alerts are actionable and relevant.
Partner with clients and internal teams to implement best practices for event management and monitoring.
Leverage automation to improve event correlation and reduce manual intervention.

Collaboration and Communication

Work closely with IT service delivery teams to ensure proper integration and alignment of event management processes with broader IT operations.
Act as a liaison between clients, monitoring teams, and leadership to communicate event management improvements and outcomes.
Provide recommendations and updates to stakeholders on event optimization initiatives and their impact on service delivery.

Operational Excellence

Oversee the configuration and maintenance of monitoring tools to ensure optimal performance and alignment with client needs.
Ensure adherence to ITIL principles and other relevant frameworks in event management processes.
Develop and maintain documentation for event management workflows, alert tuning processes, and correlation strategies.
Track and report on event management performance metrics, including alert volumes, false positives, and response times.

Training and Enablement

Provide training and guidance to internal teams and clients on event management best practices, tools, and processes.
Foster a culture of continuous improvement and learning within the event management function.

Desired Skills and Experience:

5+ years of experience in IT operations, event management, or monitoring systems, with a focus on optimizing alerts and event correlation.
Strong understanding of monitoring tools, with experience in Elastic, LogicMonitor, or ServiceNow preferred.
Experience with alert tuning, event correlation, and automation to optimize IT operations.
Familiarity with ITIL and Service Management processes (e.g., incident, problem, change management).
Strong analytical skills, with the ability to assess data and identify opportunities for improvement.
Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams.
Experience with scripting or automation frameworks (e.g., Python, PowerShell) is a plus.
Organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
A proactive mindset focused on problem-solving and driving continuous improvement.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.