🐼 Who we are

At Alan we are on an important mission to empower everyone to live a longer, healthier life. Our goal is to extend the quality years of life expectancy for everyone.

We are empowering our members to live a longer and healthier life with a ‘one-stop health partner’ model seamlessly integrating insurance, prevention, affordable care access and well-being services. We are redefining healthcare by being both a health insurer and a provider, creating the most member-centric experience in a vast market. We go above and beyond for our members and companies to overcome the day-to-day health obstacles and our product is built to address the biggest pain points they face. With Alan, you’re never alone.

We partner with 30,000+ companies, with 700K+ members, and cumulate €500M+ and growing ARR.

The team is 600+ people, and we operate in France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the companys success above all else.
Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
Radically Transparent: We ****make information accessible and written-first, promoting async communication while protecting sensitive data.
Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.
Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.
Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.
Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.

⭐️ Your mission ⭐️

Were looking for an Outsourcing Delivery Specialist to join our Care Community.

In this role, youll be responsible for ensuring that performance of our care external teams meets Alans high standards. Youll work closely with our Care Ops team and other Outsourcing Delivery Specialists to manage partnerships and optimize our outsourced activities, which currently handle a significant share of our customer interactions.

Some of the missions include:

Monitoring and improving the performance of outsourced teams
Collaborating with Care Ops to manage partnerships effectively
Implementing and refining processes to maintain quality standards at scale
Analyzing data to drive continuous improvement in outsourced operations
Contributing to the scaling of our Care Community while maintaining excellent user experience

⭐ Join The Care team! ⭐️

You will excel as a Outsourcing Delivery Specialist if you:

Possess strong written and verbal communication skills in English & French.
Have excellent project management and leadership skills to coordinate multiple stakeholders.
Are passionate about process optimization and can implement solutions in a quick and iterative way.
Have an organized and structured mindset.
Externally, showcase strong negotiation skills, and an ability to engage in difficult/constructive conversations in a transparent way, finding the good balance between benevolence and firmness.
Can work independently in a fast-paced environment.
Demonstrate excellent growth potential.
Showcase interest in no-code, AI, and tooling.

Whether youre a recent engineer / business graduate with a passion for Care, with 1 - 3 years of experience and a knack for managing external parties, we want to hear from you.

Our ideal candidate thrives in a startup or tech company environment and is excited about the opportunity to make a significant impact in a growing company.

We value diversity and encourage individuals from varied experiences and backgrounds to apply. Join our Care team and contribute to our mission of delivering an exceptional user experience.

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible vacation policy and flexible working hours. Organize your time as you wish.
Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family, for permanent contracts only.
Transport. Country-specific commuter benefits.
Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people, not roles.

After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what youd like to grow into in your next position, we encourage you to apply!

Not everybody will enter our recruitment process, but all, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.