🐼 Who we are

You. Better. With Alan.

Alans vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

Were building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🤘 How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the companys success above all else.
Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
Radically Transparent: We make information accessible and written-first, promoting async communication while protecting sensitive data.
Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.
Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.
Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.
Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.🚀 The Challenge 🚀

Taking care of our clients is at the heart of our business. Our User Care Experts (UCEs) are on the frontline to answer our members, solve their problems and offer an amazing customer experience. We are currently hiring experienced User Care Experts, with varied and interesting challenges to solve.

We wrote an article (in French) about Care at Alan. You should read it 😁

👩‍💻Helping our members

Your first mission will be to deal with member requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members.

The topics UCEs deal with are wide-ranging and complex. You will acquire a strong knowledge of the French healthcare system, but you will also be dealing with our B2B customers who choose Alan as their corporate health insurance. Being efficient, professional and empowering them to gain the most value from our products is essential.

👷Improving Alan

All UCEs work on a Care project outside of their time answering our members. The focus of these projects depends on each individual’s interest and background.

We are looking for experienced individuals who will:

Manage key process improvement
Use analysis to identify areas for improvement and find potential solutions
Own the process of implementation
Lead a crew of Alaners to help achieve their goal.

Some examples of such tasks might be:

Lead initiatives on how we empower members and make them more autonomous, as well as upskill new Alaners.
Own the structuring of the team in order to improve the Care team’s organisation.
Contribute to improving our product, for instance by being involved in cross communities projects.
Participate in our growth effort by helping to convert prospects into customers.
Contribute to hiring amazing new UCEs!

🌱Coaching

Another responsibility will be to coach more junior members of the Care team, because at Alan, we believe in helping each other grow.

Since we have a very flat structure without the classic management hierarchy, the experienced User Care Experts play an important role in developing the skills and career progression of several User Care Experts.

⭐ Join The Care team! ⭐️

You would be happy at Alan if you:

Have a genuine passion for caring for our members, and solving their problems
Can speak and write impeccable in French, as well as English
Are comfortable with computers and technology in general
Are at ease with answering our members by email and chat as well as calling them back by phone
Have a very empathetic and serene state of mind
Are motivated and enterprising
Have an enthusiasm for teamwork, learning and teaching
Feel comfortable handling workshops and webinars with admins

Bonus points if you know how the French healthcare system works — if you dont, we will teach you. 😉

Everything else you know is a plus.

We want our team to be made up of a diversity of experiences and backgrounds, so feel free to apply if you come from the following backgrounds:

Coaching
HR (Transformation, organizational design, business partnering)
Quality Policy Writing/ Journalism/Communications
Operations
Project Management
Product
Key Account Management

For this opportunity, we are aiming to hire within the A2-C0 level range.

ℹ️ To work as a User Care Expert 🇫🇷, you must live in France (fiscal residence) and have a time difference of less than 3 hours with metropolitan France.

🙌 Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible vacation policy and flexible working hours. Organize your time as you wish.
Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
Transport. Country-specific commuter benefits.
Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
Personal growth through coaching: At Alan, coaching isnt just a perk - its core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alans values to develop their full potential. Learn more about our coaching culture.
Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people, not roles.

If youre excited about this opportunity but dont check every box, wed love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

Well be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.