13 days ago

Logo of Allergan Data Labs

Senior Solution Design Architect, Customer Engagement

$117k - $223k

Allergan Data Labs

Remote

Allergan Data Labs is on a mission to transform the Allergan Aesthetics beauty business at AbbVie, one of the largest pharmaceutical companies in the world. Our iconic brands include BOTOX® Cosmetic, CoolSculpting®, JUVÉDERM® and more. The medical aesthetics business is ripe for rapid growth and disruption, and we are looking to add to our high performing team to do just that. 

Our team has successfully launched a new and innovative technology platform, Allē, which serves millions of consumers, tens of thousands of aesthetics providers and thousands of colleagues throughout the US. Since its launch in November 2020, Allē has delivered curated promotions, personalized experiences and had millions of consumers use it as part of their beauty journey. 

We’re looking to add to our team as we prepare to launch a new array of game-changing technologies on our successfully adopted platform. If you’re interested in working within a startup-oriented environment, while having the backing of a very large company, please read on.

‍As the Senior Solution Design Architect, Customer Engagement (Marketing Technology), you will report to the Manager, Solution Design Architecture (Marketing Technology) and will work to drive clarity and workflow efficiencies for our marketing technology engineering program, leadership and outside stakeholders.

 

You Will

  • Serve as the subject matter expert of B2B customer engagement within the marketing technology stack.

  • Architect and maintain a best in class marketing technology stack to support Customer Success business initiatives and strategies,anchored around CDP (Segment) and Customer Success Software (PlanHat).

  • Understanding the way in which different parts of the business model work together, including operating systems and applicationarchitectures.

  • Define, establish, and enforce self service democratization of holistic customer and consumer marketing persona profiles within themarketing technology platform(s) to be leveraged by major stakeholders in marketing technology, marketing, analytics, data science,product, engineering, and customer success.

  • Develop and manage audience targeting standards and best practices.

  • Collaborate and develop plans with cross-functional project teams through agreed upon phases of project from requirementsdefinition, customization, testing, training and rollout in an understandable way for stakeholders and partners.

  • Contribute to our thought leadership and tribal knowledge by developing best practices, sharing your knowledge in team sessions,and maintaining thorough documentation.

  • Provide technical leadership and mentorship to junior architects and development teams, ensuring alignment with best practices andcustomer success goals.

 

Required Experience & Skills

  • 5 or more years of experience in implementing and managing customer engagement solutions and marketing technology integrations.

  • Deep understanding of MarTech platforms, customer success tools, CDPs, and/or CRM systems.

  • Proven experience in designing and implementing B2B-centric MarTech solutions.

  • Preference for those who have a strong technical background within software or data engineering functions or close working proximityto such.

  • Knowledge of leading practices, benchmarking, peer company environments and prior advisory experience relevant to industryspecific business and technology functions.

  • Strong interpersonal skills and the ability to work with many different personality types across our cross functional teams.

  • Strong written and verbal communication, presentation, and technical writing skills, coupled with a strong interest in furtherdeveloping and integrating enterprise business processes with technology skills.

  • You’re observant, you listen well and you take your time understanding the nuanced details of a problem.

  • You have a passion for organization, simplicity, efficiency and action.

  • Strong problem solving and critical thinking skills that build trust and serve to positively influence partners and teammates.

  • You relate to our core values (see below) and would like to contribute to a positive working environment and culture.

 

Our Core Values 

  • Be Humble: You’re smart yet always interested in learning from others. 

  • Work Transparently: You always deal in an honest, direct and transparent way. 

  • Take Ownership: You embrace responsibility and find joy in having the answers. 

  • Learn More: Through blog posts, newsletters, podcasts, video tutorials and meetups you regularly self-educate and improve your skill set. 

  • Show Gratitude: You show appreciation and return kindness to those you work with. 

Perks 

  • Competitive salary. 

  • Competitive annual bonus targets. 

  • 401k with dollar for dollar match, up to 6% of eligible earnings (base, bonus).  Plus additional company contribution. 

  • RSU grants (Long Term Incentives) for approved roles. 

  • Comprehensive medical, dental, vision and life insurance. 

  • 17 paid holidays per year, including 3 floating holidays. 

  • Annual Paid Time Off (PTO), with separate sick days.

  • 12 weeks paid Parental Leave.

  • Caregiver Leave.

  • Adoption and Surrogacy Assistance Plan.

  • Flexible workplace accommodations. 

  • Attend AWS Re:Invent in person (Las Vegas) or virtually each year for approved roles.

  • Tuition reimbursement. 

  • A MacBook Pro and accompanying hardware to do great work. 

  • A modern productivity toolset to get work done: Slack, Miro, Loom, Lucid, Google Docs, Atlassian and more. 

  • Generous discounts on SkinMedica skin care products. 

 

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position.  Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range.  This range may be modified in the future.

  • We offer a comprehensive package of benefits including paid time off. (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

  • This job is eligible to participate in our short-term incentive programs.

  • This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole and absolute discretion unless and until paid and may be modified at the Companys sole and absolute discretion, consistent with applicable law.
Compensation Range (Minimum - Maximum)
$117,500$223,500 USD