At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The ASC SRE team is accountable for the availability, performance, scalability, and health of this new ASC ecosystem. The ideal candidate has a background in software engineering, as well as operations, infrastructure, and/or security experience. Our globally distributed team will provide round-the-clock coverage whilst maintaining standard working shifts for individuals (minimizing off-hour interruptions).

About You:

You are passionate about software engineering

You measure success by delivering working software and end user satisfaction

You have a desire to reimagine our business for the customer’s benefit

You are comfortable with ambiguity, and even use it to drive better ideas, work and success

What You Will Do

Participates in daily standups

Participates in retrospectives to gather feedback and derive actionable items to improve the team and the product

Participates in executing the strategy, keeping the customer needs and wants in mind

Supports software products in user environments

Participates in knowledge sharing, and contributes to the overall growth of the collective knowledge of the team

Performs complex problem solving and assistance on diverse software applications and hardware systems

Performs diverse technical assistance, documents findings, and performs maintenance duties in support of a large unit

Investigates & troubleshoots production issues, including deviations in KPIs utilize information in tools to further isolate the source of errors and effectively direct troubleshooting efforts.

Utilizes multiple tools to monitor the health of each platform and, when incidents are detected, take action to mitigate through first touch resolution or escalating to respective service owners.

Takes ownership of Incident & problem management for the platforms/products, including communications, documentation, and bridge facilitation with the goal to minimize customer impact

Identifies alerting & monitoring gaps and assist responsible teams to close gaps by taking action and/or through feedback loop

Identifies opportunities for automated remediation of common platform issues and assist in development of remediation scripts when possible

Works with development and other teams to drive constant improvement in reliability, operability, performance

Education and Experience:

A college degree or equivalent experience in Computer Science or similar field, including a solid understanding of Computer Science fundamentals

3 or more years of full stack software engineering, developing and implementing systems at scale

Experience in responsive web front end / single page application development including recent experience with React.js or Angular.js

Knowledge in one of the server-side web application frameworks and languages like Java, Spring boot, Spring Framework, etc.

Source Control Management (preferably Git/GitHub)

 Experience and knowledge in developing/consuming REST APIs including tooling for documentation or other APIs experience

 Actual experience developing continuous integration, continuous delivery and continuous deployment pipelines for distributed apps (including use of Jenkins, Artifactory, Gradle)

Java coding (Java 8 or higher) background including familiarity with the following tools:

Webservices

Spring Framework

Microsoft SQL Server or MongoDB

Strong verbal communication and collaboration skills

Experience working as a Level 3 Production Support for medium to high complex applications is a plus

Experience using API gateways a plus

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Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

Skills

Git, GitHub, Java, Java Frameworks, JavaScript, Java Software Development, MongoDB, RESTful APIs, Spring Boot, Structured Query Language (SQL), Web Services

Compensation

Compensation offered for this role is $78,600.00 - 142,275.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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