Technical & Business Operations Line Manager

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.

In one sentence

Seeking a strong technical and administrative professional with information technology and cloud background with a proven track record of developing, enhancing, and managing teams and customers. Will manage direct reports, vendors, service providers as well as a remote diverse tier 2/3 technical operations team.

The RMM Manager will work closely with the Director Technical Operations and leaders from other departments to deliver exceptional support to both internal and external customers. One key advantage for the right person is having AWS/Azure and Infrastructure expertise.

What will your job look like?

• You will be accountable for the line operations across accounts; planning, execution, monitoring, risk management, and issue resolution; and establish strategies and ensure proper decision-making, service quality, and adherence to budget.
• You will have the opportunity to create an environment that fosters employee engagement and fruitful employee experiences.
• You will ensure the professionalism and support of the line, including the establishment of effective and efficient issue resolution processes.
• You will use your experience to lead, encourage, and drive an environment of open, transparent, and authentic communication.                                                    
• You will have the opportunity to foster strategy and change management by leading changes based on the unit strategy and goals with proper planning and mitigation to achieve the unit objectives.           

All you need is...

• Must be accomplished at transforming, creating, and managing projects, clients, and operational teams to deliver high-quality technology projects & services.
• Must possess strong technical knowledge of AWS / Azure Cloud management, O365, PowerShell and data center operating systems & tools.
• Proven experience in building and managing both onsite and virtual technical support teams.
• Strong sense of urgency on all client events and ability to meet F-T-F with customer(s) on regular basis
• Ensure the efficient utilization of technical resources.
• Ensure best practices are established, implemented, and followed for effective problem resolution in a high availability environment.
• Ensure change management practices conform to client’s organization standards and same for Astadia internal CAB reviews.
• Display exceptional written and in-person communications.
• Experience in IT infrastructure planning, development, implementation, and support to include Sales Support for RFP responses.
• Proven experience managing remote monitoring and Infrastructure teams.
• Analyze existing operations, team members, and make recommendations/changes to improve and grow with the business.

Why you will love this job:

• Your personal drive and problem-solving acumen becomes an asset, moving your client’s infrastructure from the past to the future 
• Build and inspire successful teams, by sharing your lessons-learned while learning from others