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How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on ## TeamAmex.

The GRC Platforms and capabilities team within GRC is responsible for building and implementing technology solutions for risk management. One such platform is Smart Monitoring that leverages high technology, automation, and data science to detect, predict and prevent risks. The Smart Monitoring Center of Excellence is a comprised of group of experts that leverage the Smart Monitoring platform to build and manage Key Risk Indicators (KRIs) that monitor risks across AXP, supporting Business Units and Staff Groups, Product Lines and Processes.

We are seeking a Director of Smart Monitoring Center of Excellence (SM COE) to lead a group of risk management professional and grow in 2022+. The incumbent will be responsible for identifying opportunities to apply new and innovative ways to monitor risks through KRIs and execute appropriate strategies in partnership with Business, OE, Compliance, and other stakeholder teams. This is a new role at American Express and will require setting up a new team and developing its operating model.

Key Responsibilities:

Lead innovation to identify and implement new and unique ways of monitoring risks using data science/machine learning
Design and build comprehensive and complete control testing using the Source of Origin and applying MECE (mutually exclusive and collectively exhaustive) approach. Also support data validation, and contribute to creation of coding logic to build key risk indicators (KRIs).
Partner with Business teams (Process Owners), OE teams, Compliance, and other stakeholder groups to identify opportunities to bolster AXP’s risk monitoring and control environment.
Be a trusted advisor for key business stakeholders for matters related to the KRI/Smart Monitoring testing environment across their products and processes.
Partner closely with platform and capabilities teams to understand end -to-end data transfer and hand-off risks associated to process fulfillment and delivery of customer promises.
Apply innovative concepts to measure and manage risk consistent with regulatory and governance requirements.
Identify and escalate to senior leadership observations, high residual-risk areas and emerging risk themes.
Partner with Technology, Risk, Product Management, Compliance and other key Subject Matter Experts on initiatives to ensure standards/deliverables are achieved.
Exemplify strength in the American Express Leadership Model: set the agenda, bring others with you and do it the right way, and put enterprise thinking first.
Lead, engage, and inspire a large global team of high performing risk management and data science professionals.

Compliance Language

8+ years of experience working in risk and control environment / risk management
6+ years of experience working with data and leading analytical projects. Exceptional analytical skills. Experience in machine learning is a plus.
Bachelors or Masters degree in Business, Statistics, Mathematics, Computer Science, or Engineering disciplines.
Qualitative/quantitative solutioning/problem solving in complex and unstructured environment.
Highly detail oriented.
Should have a technical acumen. Experience in technical skills such as Big Data, SQL, Hive, Python and automation is a plus.
Expert project management skills with proven record of successfully leading and implementing complex, large-scale and cross-functional initiatives. Demonstrated ability to successfully manage multiple priorities
Demonstrated success in building strong partnerships through collaboration and leading large initiatives in a matrix environment
Good understanding of AXPs risk environment (pillars, committees etc.) and programs (PRSA, NPA, OREs etc.), products and services
Excellent problem solving and organizational skills
Strong people leader and team player with a demonstrated ability to manage a high performing team and create a highly effective and results-driven culture
Strong written and verbal communication skills; ability to interact with all levels of management
Ability to bring structure to ambiguous areas of opportunity and thrive in an unstructured, fast paced environment.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.