You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on ## TeamAmex.

How will you make an impact in this role?

We’re looking for a Site Reliability /Application Support Engineers responsible for web application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. Site Reliability Engineering /Application Support (SRE/AS) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.

This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing and deployment. You’ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web applications. This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.

The Service Assurance Engineer (SRE/AS Engineer) role is a hands-on position supporting American Express Site Reliability Engineering / Application Support team.

What you will be doing

Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance.
Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
Work closely with cross-functional teams to understand application requirements and provide input on runtime and operational considerations during the software development lifecycle.
Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes and improve efficiency.
Mentoring your peers and demonstrate a passion for continuous learning environment for the team.
Develop common framework components (to be leveraged by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering
Drive automation and ensure automated test scripts are completed for new features.
Good attitude, communication, willingness to learn and collaborate.
Bring a culture of innovation, ideas, and continuous improvement.
Challenging status quo, demonstrate risk taking, and implement creative ideas.
Continuously improve automated remediation tasks to ensure the highest levels of availability

Qualifications

Open to work in 24*7 or on-call working environment
BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 4 to 8 years of work experience in Site Reliability Engineering /Application Support (SRE/AS) supporting Full-stack applications
Development or support of Java/J2EE/REACT JS applications, and Node applications
Hands on experience with frameworks - Spring Boot, Vertex, NodeJS
Experience in designing mission critical highly available enterprise applications
Hand on experience with performance testing framework design, tuning Java applications
Experience managing relational and NoSQL databases such as DB2, Postgres, Mongo, Couchbase, Cassandra etc.
Strong knowledge of Linux internals and experience managing Linux systems in high traffic environments
Strong interpersonal communication skills and the ability to work well in a diverse team-focused environment
Experience with Splunk and/or ELK. Hands on experience on configuring Splunk, Grafana dashboards, Elastalert, OpenSearch, etc.
Good understanding of cloud technologies - Kubernetes, OpenShift, Docker etc.
Good understand of GraphQL – Query and resolver
Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage
Monitoring and analyzing PMI data
Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
Understanding of using Agile Practices in Operations teams
Experience in handling DDoS/BOT attack and different security remediations
Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs)
Working experience on network rules creation, load balancer configurations, network packet analysis
Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc.

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.