You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

How will you make an impact in this role?

The Deposits & Direct Marketing Team, within the US Consumer Marketing Group, is responsible for driving incremental revenue and Card member engagement through customer-centric strategies across proven Spend, Lend & Deposits driving treatments. We do this across Amex proprietary Digital, Email & Direct Mail marketing channels to make Amex essential for our Card Members.

This Senior Analyst will help lead charge in driving efficient revenue growth across customer spend treatments, by developing customer-first marketing strategies for the consumer Platinum Card through Amex proprietary Email and Direct Mail channels with a focus on Upgrades & Stand Alone-Supps. This Senior Analyst will help develop compelling marketing creatives, form learning agendas, modernize journeys, optimize targeting strategy, analyze complex campaign performance data, and ensure flawless operational execution.

The ideal candidate should have a passion for performance marketing in the email and direct mail channels; ability to challenge the status quo with innovative thinking, be both analytic & creative and have strong relationship management skills.

Core Responsibilities include:

Influence development of new customer-centric marketing that will deliver incremental accepts and revenue for the consumer Platinum Card in the email & direct mail channels
Influence our strategy and results by identifying new opportunities, innovating our tactics, and applying a test & learn approach
Strong financial intelligence and problem-solving skills
Ability to partner, build internal relationships and influence key partners while thriving in a highly collaborative, fast paced environment
Excellent business knowledge, clear written and verbal communication skills
Ability to deliver successful results in a complex environment and lead others even with limited direct authority at times
Optimize targeting/segmentation strategy in close partnership with Data Analytics, Card Product, Cobrand Partners, and Finance teams
Analyze monthly results reporting, forecasting and budget activities for respective treatments
Ability to use results data and learnings to drive creative strategies that ladder up to broader team goals

Minimum Qualifications

2+ years of marketing experience
Demonstrated ability developing & executing marketing; experience in email, direct mail or digital marketing preferred
Experience in growth marketing, a plus
Customer centric marketer who can translate insights into strategies
Strategic thought starter who can develop a vision linked to organizational goals, but also deliver work with consistence, independence, and excitement
Have a “can do” attitude towards problem solving and demonstrated ability to work well with new opportunities
Marketing experience with demonstrated test & learn and customer-centric priorities
Strong project management and organizational skills including attention to detail, handling multiple priorities, managing timelines, driving flawless execution
High proficiency in Excel; comfortable managing complex data and proven ability to derive insights from it
Expert ability to build and manage relationships across band-levels to influence internal and external partners across multiple work streams to deliver results
Superior verbal, written, presentation, and interpersonal communication skills
Experience working with American Express tools and products
Bachelors Degree Preferred

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster