Known for a culture of innovation over our 100-year history, Arthur Cox are determined to play a leading role in the adoption of technology to drive value within our own firm, our client’s business, and the wider legal industry. We are actively moving to a modern Microsoft based environment for our Digital Workplace and critical content management applications. We are now hiring a Product Specialist to join our dynamic small technology team.

Reporting to Business Applications/Product Management Team Lead, this is a permanent role which will focus on internal product management for the Arthur Cox cloud-based Document Management System (DMS) and third party document processing products which interact with it

You will be joining a growing Business Applications team in the Arthur Cox Technology area, which includes Business Analyst, Product Management and Change specialists, with opportunities for growth both in experience and responsibility.

As a Product Specialist in Arthur Cox youll enjoy:

Direct Impact: In our small team, your contributions directly shape how software solutions impact people in Arthur Cox, with meaningful work that drives results.
Collaboration: Work closely with colleagues and cross-functional teams, both remote and in-office
Ownership: Take ownership of end-to-end product management for an internal user base - from vendor roadmaps to final deployment, you’ll see your ideas come to life.
Flexibility: Small teams mean flexibility. You will gain experience in multiple areas and the growing field of professional services and Software-As-A-Service legal technology.

Join us and be part of a close-knit team where your skills make a real difference. Apply today!

Key Responsibilities

Configuration Management: Understand and manage configuration options for the SAS Document Management System (DMS) and third party document processing products which interact with it.
Participate in troubleshooting/problem resolution/enhancements process including raising and tracking vendor support requests.
Testing and Validation: Conduct thorough testing of potential configuration changes to ensure they meet business requirements and do not disrupt existing functionalities.
Stakeholder Interaction: Engage with internal stakeholders to understand their needs and gather feedback to inform product development and enhancements.
Product Training: Support AC Training team to conduct training sessions for staff to ensure they are proficient in using the product and aware of any new features or updates.
Documentation: Create and maintain detailed documentation of configurations, changes, and testing procedures.
Collaboration: Work closely with cross-functional teams to ensure the product meets organizational needs and goals.
Process Improvement: Identify opportunities for process improvements and efficiencies within the use of the DMS
Business Planning: Assist in the development of business plans and strategies for product enhancements and internal rollouts.

Benefits

We reward, encourage and support our talented people to reach their full potential offering excellent progression opportunities along with the following:

Market leading salary
Discretionary annual bonus scheme
25 days annual leave allowance
Pension scheme
TaxSaver and Bike to Work scheme
Healthcare
Full gym and wellness programme