Athenahealth
3 days ago
Client Project Management Senior Associate
Athenahealth
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
We are seeking a highly skilled and motivated Project Manager to lead the planning, coordination, and execution of customer onboarding projects within our athena EDI Services portfolio. As a key member of the athena EDI Services team, you will manage implementation of services, ensure alignment with business objectives, and deliver solutions on time and within scope. The ideal candidate will have a strong service background, with focus on healthcare revenue cycle management and EDI transaction processing. This role requires excellent organizational and communication skills, and a proven track record of successfully managing customer onboarding projects.
Essential Functions (Duties and Responsibilities):
Project Leadership & Coordination:
- Lead and manage all aspects of the onboarding project, from planning to post-launch support.
- Define project scope, goals, and deliverables aligned with business objectives and customer needs.
- Identify and manage project risks and issues, ensuring timely resolution.
- Facilitate cross-functional collaboration between engineering, product management, support services, and other stakeholders.
Stakeholder Communication:
- Serve as the primary point of contact for all project-related communications.
- Regularly update leadership and stakeholders on project progress, milestones, and potential obstacles.
- Gather and prioritize project requirements, ensuring clear communication of expectations to all team members.
Team Collaboration:
- Foster a collaborative, inclusive, and high-performance work environment.
- Guide customers and internal teams through the onboarding lifecycle, including requirements gathering, design, implementation, testing, and deployment.
Customer Advocate & Process Improvement:
- Advocate for customers to drive efficiency and best practices.
- Continuously monitor and improve project processes, tools, and methodologies to enhance efficiency and effectiveness of the customer experience.
Education & Experience Required:
- Bachelor’s degree in a related field or equivalent experience.
- Proven experience managing projects, including cross-functional teams and multiple stakeholders.
- Preferred experience with Revenue Cycle Management (2 to 4 years).
- Preferred experience with Smartsheet, or equivalent project planning software.
Knowledge & Skills:
- Exceptional customer service and interpersonal skills:
- including strong communication skills both written and verbal.
- Strong understanding of medical revenue cycle management, and EDI transaction processing.
- Demonstrated ability to work independently and collaboratively with assigned teams.
- A strong desire to learn new skills and be flexible with assigned onboarding solutions.
- Highly detail-oriented and a strong work ethic
Certifications (optional but preferred):
- PMP (Project Management Professional) or similar certifications.
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We dont take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.