3 months ago

Logo of Automata

Customer Success

$120k - $160k

Automata

Boston, MA

Level: 3
Salary band$120,000-$160,000
Bonus: 5% performance-based, discretionary
Hybrid


At Automata, were on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.

But we’re more than just a company disrupting the industry—were a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.

Why Work at Automata?

  • Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
  • Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
  • Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
  • Community: Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).

We are looking for a Software Engineer (Instruments) whose mission is to contribute to our extensive instruments library, by building, testing, and delivering high-quality drivers.

Why is this role important for Automata?

You will be at the centre of how our customers experience Automata and help shape their success. You will generate solutions that enable complex integrations of lab automation. You will live at the intersection of science, hardware and software.

In this role you will be responsible for:

  • Designing and writing code of software systems as required by the product function
  • Supporting users of the software systems with any issues they encounter
  • Writing test scenarios and carrying out testing of integrated systems that include software
  • Reviewing the code of peers to ensure software engineering best practices are followed
  • Delivering our instrument drivers to our customers
  • Owning entire pieces of work and delivering them by providing reliable problem-solving, identifying and proposing resolutions to critical issues
  • Suggests alternative solutions to customer problems based on available information

What it takes:

  • 3+ years of experience with driver development, preferably in the biotech industry.
  • Experience with integrated systems or embedded systems
  • Highly collaborative approach to developing software
  • Excellent verbal and written communication skills
  • Ideal skills; Python, Protobuf, REST APIs, gRPC, TCP/IP, serial interface
  • Experience in start-up environments
  • Located in greater Boston (US HQ)
  • Willingness to travel as needed for customer projects and complex troubleshooting

Nice to haves:

  • Experience with enterprise software platforms, integrations with lab systems (ELN, LIMS), etc.
  • Experience in start-up environments

US team benefits

  • Healthcare 🩺
    Competitive healthcare for you and your family

  • 401k 💰
    We offer a 401(k) retirement savings plan

  • Well-being budget ☀️
    Invest in your own well-being, personal growth, and hobbies

  • Holiday 🏖
    30 days + 8 bank holidays

  • Additional leave days ☺️
    Time off for dependents,Me days, birthdays and volunteering days off

  • Birthday trees 🌳
    Planting a tree for every employee on their birthday, every year

  • Paid sick leave 🏥
    10 days paid sick leave to stay home and focus on rest and recovery

  • Mental health support 🧠
    Emotional support tool Spill

  • Career progression frameworks 💫
    Each department & discipline has a progression framework

  • Flexible working ⏰
    Work when and where is best for you

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.