Technical Account Manager

AutoRABIT Background
AutoRABIT was founded in 2015 to help organizations in regulated industries regain control of their Salesforce development processes and move toward continuous delivery of value to their customers and employees. Today, AutoRABIT’s suite of release management tools is the most comprehensive and secure on the market, and our customers are realizing the benefits of faster, more secure deployments in their Salesforce environments.

Who We Are
AutoRABIT is a worldwide company with team members from a variety of industries who all share the goal of making the working lives of our clients safer and easier.

What We Do
Our automated solutions help everyone touching the Salesforce DevOps pipeline to reduce manual touchpoints, strengthen data security, and increase the value they provide to their customers. We embody DevOps principles in the way we think and work— offering our example, advice, and inspiration to guide our clients.

Why It Matters
AutoRABIT clients handle their customers’ most sensitive data. Our products help them protect their customers by protecting this data while simultaneously streamlining and simplifying their business processes. AutoRABIT is looking for technically biased Customer Success Managers.

Key Responsibilities:  

• Proactively manage a book of business to drive product adoption to ensure a healthy renewal 
• Where risks may exist, create and drive customers back on track 
• Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT) 
• Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps and outlining the value against proposed solutions.  
• Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success.  
• Demonstrate the value customers are getting from the AutoRABIT suite through strategic customer engagements including Quarterly Business Reviews.
• Drive new opportunities within your book of business  
• Guide customers through significant service milestones such as upgrades, new releases, and new features.  
• Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on customer issues/projects.
• Own, manage and deliver QBRs in a regular cadence that demonstrates progress toward goals, a command of customer needs, and positions customers for expansion.  

• Experience in a customer facing role involving complex technology with collaboration of senior stakeholders within the CTO organization.  
• Experience managing Fortune 500 Enterprise accounts 
• Familiarity with key benchmarks (i.e. – DORA Metrics) and the implications of these for development teams and their business counterparts. 
• Comfortable dealing with unknown answers and undefined requirements. 
• Ability to translate technical-to-business and business-to-technical
• Proficiency using publicly available resources (Knowledgebases, Google, AI, etc) to find answers, or leads to answers.
• Confident and engaging presentation skills,  
• Ability to quickly grasp and distinctly explain technological and business concepts.  
• Strong verbal & written communication skills.  
• Collaborative, persistent and self-directed. 
• Maintain a high level of professionalism, honesty, empathy, business, and technical acumen across customers and the industry.   
• Proficiency using Salesforce, JIRA, GIT, & Zoho. Bonus points for proficiency in any AutoRABIT competitor offerings.  
• Responsible to adhere to set internal controls.

• A minimum of 4 years of experience delivering technology and business outcomes for any Customer Success Role or Account Executive Role.  
• Experience with a complex product suite 
• Experience working with Fortune 500 accounts, specifically Financial Services or Healthcare accounts 
• Must be based in the Sydney, Australia and eligible to work in Australia.