BackerKit is the next-generation crowdfunding platform empowering creators to realize their biggest ideas and live their boldest creative lives.

Built for todays creative economy, BackerKit turns crowdfunding into a more repeatable, reliable source of funding directly powered by the fans you gain, keep, and grow with each campaign.

After over a decade of offering the #1 most trusted pledge management software in the market, we released BackerKit Crowdfunding in 2022, and in our first three years, weve hosted some of the biggest, record-breaking campaigns and creators in crowdfunding history.

Our crowdfunding platform is now our fastest-growing product, powering the crowdfunding journey from end to end - and back again - through built-in pledge management, email marketing, and more, all in one place.

Were a founder-led, self-funded start-up with a diverse, close-knit team that prizes creativity, enthusiasm, and a willingness to learn.

If you think you fit the bill, wed love to hear from you!

Learn more about our culture and values here!

----How you will contribute to the team----

Provide exceptional support to crowdfunding creators and their teams via email and phone.
Become an expert in all our products—BackerKit Launch, Crowdfunding, and Pledge Manager—to assist customers with both basic how-to questions and their biggest challenges.
Guide new creators through the setup process, ensuring they can launch smoothly with minimal hassle.
Support smaller-sized creators, helping them navigate the platform and solve complex issues.
Act as an advisor and educator, developing a deep understanding of our tools to empower customers.
Share valuable customer insights and personal product feedback to help shape product development.
Offer peer-to-peer feedback to foster team growth and collaboration.
Continuously seek ways to improve the customer success process and define best practices.
Engage with our users—everyone at BackerKit is customer-facing, and we love getting to know the amazing creators we support.

----If most of the following is true, we’d like to chat with you!----

You have data analysis skills to gather, interpret, and take action to improve customer satisfaction, success processes, and beyond.
You are a great listener, and can really internalize and identify customer’s concerns, you have the ability to step into the customers shoes.
Detail-oriented, meticulous, and highly observant. Excellent problem solver and critical thinker. You love figuring out any challenge that comes up relating to customer success.
You possess outstanding customer communication skills. You have the ability to be proactive and transparent when communicating with customers.
Great at communicating clearly to team members often about ideas, issues, and improvements. We are continuously trying to improve, so it is important that you speak your mind and give feedback on how we can make things better.
A strong ownership mentality where you seek to fully own all projects.
You are comfortable with working with members of all departments, being on the Success team is very collaborative with all departments across the organization.
Are conscious of your current level of productivity and happiness, and make continual changes to grow.

----Benefits----

Remote-first position on a distributed team
Competitive salary and stock option plan
Stipends for supporting creators of your choosing
Medical, dental, vision, and 401k benefits (with employer match!)
Family-friendly and focused on maintaining a healthy work/life balance
Awesome work environment at a company with a huge vision
Annual Learning and Development stipend to support your professional growth.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, woman and other underrepresented groups tend to only apply when they check every box. So, if you think you have what it takes but dont necessarily meet every single point listed above, please apply - you could be exactly who we are looking for!

Please click here to learn more about our interviewing process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We here at BackerKit will always respect pronouns and identities when addressing candidates who feel comfortable sharing theirs.

BackerKit is committed to a culture of inclusion and belonging. We believe that crowdfunding is for everyone, and strive to build a company that reflects the diverse backgrounds of the creators we currently serve and hope to serve in the future.