IT Operations Specialist New York, NY, USA

03/06/2025

Address:

3 Times Square

Job Family Group:

Technology

The successful candidate will also demonstrate excellent technical excellence, customer interaction and white glove service skills in all communications, whether client-facing or internally with Help Desk Engineering & Support peers

Primary Responsibilities include:

• Installation, Troubleshooting and Support for Operating System windows 7/10 /11, MAC OS), MS Office 365 suite, One Drive, MS teams, and other Investment & Corporate Banking / Trading applications.
• Imaging/Re-imaging of corporate and BYOD end user systems (Laptops / Desktop/ Thin Client devices) utilizing SCCM platform based on Service Now approved tickets
• Provide excellent technical and troubleshooting support on Mobility devices such as: (Android/iOS/iPhone/iPads), Mobile Device & application Management to BMO Capital Markets executives and users.
• Provide MFD’s Support for the Imaging devices (print/scan/copy/fax) at the site.
• Internal Move / Add /Change support including large scale/bulk office moves/re-stacking activities, etc. (all moves).
• Well versed in providing White Glove VIP/ Concierge Services, Home / Remote support to ALL BMO CM (Capital Markets) end user community.
• Multi- Tasking attitude and capabilities is a must for this position.
• Provide IT orientation and training to ALL new CM employees on existing Desktop/ Laptops systems and software.
• Ability to coordinate CM End users’ issues with various Level 3 Server / Network support groups and project teams for service delivery enhancements, maintenance and upgrades.
• Provide Smart Hands and Eyes Support - for servers, network and security devices in remote site locations, as per BMO policies and procedures and when requested by IT management.
• Provide accurate and timely logging of customer incidents/ services requests in Service Now to meet agreed upon service level agreements (SLA).

• Qualifications:

• 5 + years working knowledge of Microsoft Windows operating systems, Active Directory, group policies
• 5 + years of hands-on experience diagnosing and resolving TCP/IP, DNS, DHCP, and VPN troubleshooting network issues.
• 5- 10 years of IT End User Trade Floor experience in a leading financial firm in high paced environment.
•  Mobile Device Management Platform (Intune, AirWatch, Mobile Iron, etc.) experience is a plus.
• Technical certifications such as: ITIL Certification, CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP)
• Experience supporting market data applications such as: Bloomberg, FactSet, Reuters, etc.
• Understanding to troubleshoot hardware related issues – Dell/ HP Desktops / Laptops, surface book or surface studios, Apple devices, non-apple devices.
• Excellent Verbal and Writing Skills are a must.
• Working experience in a Managed Services Provider is a plus
• BS/BA in Computer Science, Information Technology, or an equivalent hands-on experience.

Salary:

$61,600.00 - $114,400.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.  We strive to help you make an impact from day one – for yourself and our customers.  We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at http://jobs.bmo.com/us/en

BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.