Payment Operations Business Analyst

The Payment Operations Business Analyst (internally titled Product Operations Business Analyst) is a pivotal role at Billtrust, responsible for supporting and delivering innovative, disruptive products. This position works cross-functionally with Robotic Process Automation (RPA) engineers and acts as the expert on the products data footprint. The role involves collaborating with internal teams to identify and implement improvements, automation, and scaling opportunities, while also providing support to both internal and external customers.

What Youll Do:

Analyze Data: Transform complex data into actionable insights to drive business decisions.
Data Integrity: Plan, design, develop, and assess data elements and structures to ensure their integrity, completeness, and quality.
Reporting: Develop and generate operational reports for various stakeholder groups, both internal and external.
Research & Development: Identify functionality gaps and prioritize development opportunities.
Issue Management: Analyze and interpret data to manage identified issues.
Testing: Collaborate with product development to develop automated processes and ensuring data accuracy
Communication: Facilitate communication between internal teams, customers, and third parties such as financial institutions.
KPI Support: Collaborate with the team to support collective and individual KPIs.
Continuous Improvement: Identify and suggest areas for improvement, automation, and scaling.

What Youll Bring:

Experience in payment operations, specific to merchant acquiring role; 2+ years of relevant experience preferred.
Experience with credit card and/or bank payment processing or other high-volume payment flows is required.
Proficiency in utilizing business intelligence visualization tools.
Experience in querying, analyzing, and working with data languages and platforms.
Experience maintaining PCI compliance following policies, standards, and procedures.
Strong analytical and problem-solving skills, with strong attention to detail.
Strong teamwork skills and ability to collaborate effectively leveraging effective time management skills.
Preferred experience with SQL queries and familiarity with data file types like CSV, delimited, and XML.
Associate’s Degree or equivalent experience; 2+ years of relevant experience preferred.
Demonstrated experience using data to solve problems and provide business insights.
Strong communication and organizational skills.
Experience gathering and documenting business requirements and workflow processes.
Proven ability to prioritize work based on customer needs, delivery dates, and complexity in a dynamic environment.
Ability to manage expectations and deadlines with internal and external clients through scheduling, communication, escalation, and risk analysis.
Entrepreneurial mindset with a results-driven attitude.
Prior scripting or programming experience is preferred.

The expected base salary range for this position is $55,000.00 - $70,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.

Dont meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesnt exactly match each and every qualification, apply anyway. You may be exactly what we are looking for!

What Youll Get:

Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
Flexible Working Hours: We support your lifestyle- the results are what count.
Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

Who We Are:

Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the worlds leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. ## LI-Remote