Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.

This opportunity is a part of Blinks Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

We are seeking an innovative and experienced Research Strategist with a strong background in Design Thinking and Customer Journey Redesign. The ideal candidate will have a proven track record in transforming customer experiences through research and insights uncovered and presented through various research instruments and methodologies.

Duration: Through December 2025

Location: Hybrid from Boston, MA

What you will be doing

Customer Journey Redesign:
Spearhead research process for the redesign of customer journeys to enhance operational efficiencies and end-user satisfaction.
Utilize Design Thinking methodologies to identify pain points and opportunities.
Collaborate with cross-functional teams to implement customer-centric solutions.
Map current and future-state journeys for business review and signoff.

Strategic Research:
Conduct qualitative and quantitative research to gather deep customer insights.
Analyze data to inform strategic decisions and drive innovation.
Develop and present research findings and recommendations to stakeholders.

Design Thinking:
Facilitate workshops and brainstorming sessions to foster creative solutions.
Apply Design Thinking principles to create value for customers.
Conduct in-depth-interviews with customers to create empathy maps for current-state scenarios and conduct interviews to test and validate ideas and iterate on designs with customers.

Stakeholder Collaboration:
Work closely with product, marketing, and UX teams to align research with business goals.
Communicate research insights effectively to influence decision-making.
Build strong relationships across department and with business stakeholders.

Your background

Bachelor’s degree in Market Research, Business, Economics, or a related field.
Proven experience Design Thinking and customer journey mapping
Ability to work collaboratively in a fast-paced environment.
Excellent communication and presentation abilities.
Proficient in data analysis tools and software.
Strong communication and presentation skills.

Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.