Camping World is seeking a Market Fixed Operations Manager to join our growing team.

What Youll Do:

Identify and assist in developing programs and processes that lead to the growth and increased profitability of our parts and service business.
Have a broad view of all aspects of the Camping World business, represent the company with insights and observations which integrate all business channels.
Create customer satisfaction and retention by assisting in the hiring and development of key team members while creating a parts and service team that truly exceeds customer expectations.
Identify, initiate and conduct training. Ad-hoc, group, on-line training needs identified and reacted to needs quickly and measure and monitor results of training.
Develop a talent bench in markets and individual locations.
Implement and share best practices in our parts and service departments consistently, throughout our organization.
Improve the processes and procedures that are utilized by our parts and service departments day to day.
Assist parts and service leaders in analyzing and standardizing operating and administrative procedures that increase efficiency, effectiveness, productivity, and profitability.
Analyze monthly service and parts financial statements and identify areas for improvement with location management.
Stay current with industry trends for parts and service.
Participate in regional meetings as needed.
Ensure customer service is paramount in every location.
Interact with vendors and/or manufacturers as needed.
Interact with customers as needed to resolve concerns as well as understand opportunities to improve.
Assist in acquisitions of new dealerships when and where needed.
Set goals, monitor performance and drive Membership Rewards and service offerings.
Monitor and react to payroll inconsistencies.
Prepare pay plans that align with company goals and expectations.

What Youll Need to Have for the Role:

Proven leadership and management abilities
Results oriented with the ability to build and bring teams together to achieve targets and goals.
Ability to manage multiple facilities, both virtually and in person.
Track record of demonstrated high level of performance.
Strategic thinking skills
Customer focused always.
Ability to prioritize functions and to administer projects with multiple dealers.
Strong communication skills both verbal and written.
Proficient in Dealer Management Systems as well as other software programs as necessary.
Strong communication skills both verbally as well as written
Excellent organization and follow-up skills are required.
The ability to be compliant with Camping World procedures and policies.
Customer relation skills
Tolerance for change and willingness to adapt to ensure customer success.

Pay Range:

$71,800.00-$107,650.00 Annual

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Companys policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.