City Experience Manager, Washington, D.C. - Velocity Black (Remote) 2 Locations

Recruiting: US Remote, United States of America

City Experience Manager, Washington, D.C. - Velocity Black (Remote)

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. Its concierge, reimagined for the digital age.

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

What You’ll do:

• You will be responsible for the delivery of our promise to our members in D.C. - localizing the core DNA of Velocity Black.

• Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best D.C. has to offer in order to develop the local member community.

• Growing the community of high performance, HNW members in D.C.

• Managing the P&L for your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs.

• Owning the Content & Engagement strategy for your city’s member cohort.

• Overseeing the conceiving of and execution of regular member events at inspired locations in your city.

• You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations.

• You will be responsible for the upholding of our Velocity culture throughout your teams - focused around high performance and exceeding customer expectations.

• Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything your team does.

• You will need to be extremely organized, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude.

Basic Qualifications: 

• High School Diploma, GED, or Equivalent Certification

• At least 5 years experience in the hospitality industry in Washington, D.C.

Preferred Qualifications: 

• Strong relationship building skills, customer focus and ability to collaborate 

• Strong interest and knowledge of the hospitality market and industry

• Ability to work quickly and efficiently under pressure

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $108,700 - $124,100 for Manager, Concierge Specialist

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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