Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $25 billion by 2027.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!

We are looking for a customer-focused and intelligent Team Leader of the Services Team to join our support group. In this role, you will be leading a team of remote Services Engineers and engaging with our customers during the post-sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues.

An ideal candidate will have manager skills, a strong understanding of core networking and cloud technologies, and switching and internet routing technologies. Applicants should possess a strong knowledge of network analysis and packet capture tools, a strong knowledge of Wireless, Firewalls, and Proxies is highly desired. Candidates must also be able to interface with multiple teams from business areas, network engineering, and management as team representatives on major incident bridges.

Responsibilities will include leading the group that monitors, supports, and provides advanced troubleshooting of a large, complex data network infrastructure using network monitoring and network management tools.

This position is based in Prague, Czech Republic, and involves working in a hybrid model.

Hybrid model: 3 Days a week from the office, 2 days from home.

Responsibilities:

Manage a remote team of services engineers for CATO Networks customers worldwide, including setting objectives, monitoring performance, and providing regular feedback.
Lead and participate in the hiring process for new staff
Act as an escalation point for complex technical issues and customer service challenges.
Provide technical guidance and mentorship to team members.
Implement, improve & monitor the team’s processes to enhance efficiency and customer satisfaction.
Conducting regular management routines, including updates, training, and performance evaluations to align the team with workflows and procedures
Own and manage customer issues and see problems through to resolution.
Act as a customer and team advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance
Be a part of building and expanding the Services team in Prague.
Identify opportunities for improvements and lead internal projects and implement the required changes to address those opportunities /gaps.
Weekly Commitment is 5 shifts a week – full time.
Working hours: 9:00 to 18:00
Participate in Escalation on Call duty to assist with out-of-hours services management escalation.

Requirements:

At least 2 years of experience as a Manager/Leader- must.
At least 3 years of experience as a Support Engineer in a Security/Networking company.
Excellent oral and written communication skills with a passion for working with customers - Must
Strong computer skills with an emphasis on Networking & TCP/IP, Firewalls, and proxy servers skills.
Familiarity with VPNs, IPSEC, security protocols, and standard
Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
Experience working with Cloud, SaaS technology provider- Advantage
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks
Ability to work effectively and thrive in a fast-paced environment
Ability to work with a globally dispersed, cross-cultural team
Team player