Summary:

Under general direction of the Business Practice Consultant, the Business Coach is responsible for building a strong advisor/coaching relationship with their oncology practice customers. They are responsible for translating key performance metrics into an actionable plan of improvement for member customers, as well as being a point of contact on Provider Technology solutions for all customers. In addition, assists in evaluating requests for enhancements, communicating best practices for technology implementations, identifying opportunities for additional offerings, facilitating discussions with operations/customers to clarify business requirements/needs and managing customer expectations around technology and solution offerings.

Primary Duties and Responsibilities:

• Addresses new or existing issues within practice functional areas to identify potential areas of weakness within the operations

• Acts as an instructor and subject matter expert for Financial Performance Optimization Solutions and Provider Technology offerings for the Division’s field sales force and customers

• Provides business coaching to Financial Performance

• Optimization customers regarding purchasing optimization, pharmacy revenue cycle, and 340B solutions, business process optimization and best-demonstrated practices

• Articulates technology and product positioning to both business and technical users within a practice

• Works in conjunction with sales team as the key business operations advisor and product advocate for Division’s products

• Reviews product specific requests, better refine requirements/scope of requests with internal technology/solutions team and provide tactical and strategic recommendations

• Works with Analytics team to develop appropriate performance reporting and ensure data capture for reports

• Adheres to standards and procedures for project reporting, problem resolutions and documentation

• Develops and maintains relationships with customers, deliver excellent customer service and manage customer expectations appropriately

• Collaborates with field sales teams to identify key practices regarding business and provide assessment of needs and suggest solutions

• Maintain awareness of competitive activity and industry trends.

• Provides follow up calls to customers when appropriate and escalate problems as necessary

• Assists in the development and delivery of product demonstrations to practices

• Assists with implementation of special projects and/or contracting relating to solution offerings within the practices

• Must be willing to travel and work from a home office environment. Travel minimal <10%.

• Requires a minimum of four (4) years progressively responsible related experience, including training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education

• Must have at least 3 years experience in a customer-facing role, preferably in customer relationship management or account management

• Proven track record of building and maintaining strong customer relationships

• Excellent communication and interpersonal skills, with the ability to engage effectively with customers at all levels

• Must have extensive experience with revenue cycle integrity or 340B

• Knowledge of organization’s policies and procedures

• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment

• Knowledge and understanding of the practice revenue cycle and 340B 

• Individual must maintain professional knowledge associated

• Ability to work independently and as part of a team

• Individual should be proficient in the latest Microsoft Office applications

• Excellent analytical skills

• Excellent organizational skills

• Excellent consultative skills

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

$98,200 - 151,360

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Affiliated Companies:

Affiliated Companies: Value Apothecaries Inc