SUMMARY:

Under the general direction of the Director, the Delivery Lead role acts as the key adviser for ensuring business readiness through program setup and implementation of processes and execution of projects. This role will coordinate activities across internal and external integration points for client specific projects. The Delivery Lead supports new business development and/or Operations by providing subject matter expertise from the perspective of feasibility and usage. Executes high quality, integrated cross-functional plans for projects applying best practices in the development, initiation, planning, execution, control and closing of projects. They will be a key client facing contact and must be able to communicate effectively, oversee projections associated with new and existing service offerings and lead process improvement activities within their aligned portfolio.

RESPONSIBILITIES:

• Accountable for ensuring business readiness when implementing new technology or business processes. 

• Plans, monitors, and manages projects from initiation through completion to ensure on-time completion according to specifications and within budgeted costs. 

• Responsible for developing client-specific project plans, overall project delivery, driving projects to meet key milestones, drive accountability and removing obstacles on multiple concurrent projects. 

• Secures appropriate internal and external resources for execution of project portfolio 

• Defines business requirements in collaboration with operations team for both IT and DBI 

• Monitors IT escalations and Production Support issues regarding impact to business 

• Oversight of all User Acceptance Testing to include planning, execution and sign-off 

• Partners with operations and strategic account management in to support client communications and meetings: provide client updates related to program roadmap/IT pipeline, standing client meetings, support SAMs with EBRs, and supports operations director/SAM with IT escalations. 

• Aids in development and improvement of new or existing tools and processes. 

• May serve as a mentor for less experienced team members utilizing broad and strategic experience for complex projects. 

• Understands how project decisions impact key business metrics and the enterprise strategy. 

• Provides clear and reliable communications to executive sponsors, internal teams, project stakeholders, external vendors, and customers. 

• Evaluates new or changed tools and processes to fit within the projects managed. 

• Shows flexibility in changing approach when needed. 

• Has good judgment regarding which creative ideas and suggestions can improve our business and implements identified solutions. 

• Adheres to and analyzes project/program policies processes, standards, governance, and metrics. 

• Advanced understanding of Project Management Methodologies and core components. PMI Methodologies preferred. 

• Advanced understanding of PMIS Systems (i.e. Clarity and Microsoft Project). 

• Well versed in finance and accounting core concepts and principles. 

• Advanced skills in leading client discussions with proven success in facilitating consensus on prioritization to ensure project success. 

• Able to analyze target audiences, construct communication plans and artifacts that can effectively address their needs and deliver effective communications up-to and including internal and external C-level executives. 

• Able to use common project management tools to determine how the intersection of multiple projects impacts the critical path, baseline, resource constraints, costs and budget of the team. 

• Able to model different mitigation plans and make recommendations. 

• Able to extract the information from common tools and team members to analyze intersecting projects and team level allocations. 

• Able to prepare a complex schedule inclusive of dependencies and resourcing within project management tools and can use that tool to manage timelines and budget. 

• In-depth knowledge of reimbursement and patient assistance programs and database elements and functionality; may maintain specialize technical skills and hold expert systems knowledge on reimbursement strategies with supporting process functional knowledge. 

• Within MS Excel works with multiple worksheets, filters data, functions, pivot tables. 

• Able to create presentations in MS PowerPoint to present complex ideas in a way that is easily understood by the team. 

• Able to create diagrams in MS Visio to present complex ideas in a way that is easily understood by the team.