customer support,support engineerAre you passionate about solving complex problems and helping users get the most out of cutting-edge technology?

At Cenosco, our Senior Support Engineers play a crucial role in bridging the gap between our innovative products and the people who rely on them. By assisting customers daily, you’ll not only provide top-tier support but also help shape our evolving product roadmap with valuable insights.

We are committed to delivering the highest quality customer service with. As a Senior Support Engineer, you’ll go beyond troubleshooting—you’ll anticipate user needs, provide proactive solutions, and educate customers to unlock the full potential of our platform. If you’re ready to make a real impact while growing in a dynamic environment, we’d love to hear from you!

What youll do

Providing expert-level (technical) support to customers via phone, email, and chat.
Diagnose and resolve complex (technical) issues related to our products and services within the agreed SLA
Collaborate with development team to identify and address software bugs
Mentor and train junior support engineers, providing guidance and support as needed
Develop and maintain documentation and knowledge base articles
Monitor and analyze support metrics to identify trends and areas for improvement
Participate in on-call rotation to provide 24/7 support coverage.
Assist in development and implementation of support processes and best practices

Who were looking for

5+ years of experience in a technical support or similar role
Strong knowledge of SQL
Strong problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Experience with SIIS SaaS or other software implementation experience
Experience with support ticketing systems (pre: Intercom)
Understand of ITIL (pre: ITIL certified)
Good knowledge of Microsoft Office 
Excellent verbal and written English

What we offer

Work in a fast-growing and interesting industry
Flexible work that best fits your needs and the role
Competitive compensation with some nice additional perks
Top-notch offices and equipment
Continuous improvement and learning opportunities to grow your career
Team activities, not the usual one just to look nice on social media but what our team choose and ask for
A great team of engaged, passionate and helpful people