Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.

Reporting to the Operations Readiness Senior Manager, the Operations Readiness Senior Advisor role is a critical, strategic and forward-thinking role that will be responsible for execution and coordination of key change, process, and people readiness for critical initiatives across CX&OE, driving and executing upon critical initiatives and projects across CX&OE. Reporting to the Senior Manager, this role will also assist with program inventory and tracking, creatively finding ways to story tell through the data, and ensuring coordination across the Operations Readiness team. The Senior Advisor will work with OE and Operations leads to drive program delivery using standard engagement and implementation processes, ensuring timely and efficient execution, as well as identifying and mitigating risks and dependencies and maintaining the data to ensure adequate forward visibility into potential impacts and change saturation for customers and advocates. This individual will be expected to partner closely with Product, Tech, Ops and OE leads to ensure alignment, maintain visibility and contribute to the overall Ops Readiness efforts.

Key Responsibilities

Support Ops Readiness efforts for business as usual and portfolio funded projects by ensuring coordination and tracking
Serves as a trusted partner to our internal stakeholders in understanding business needs and driving innovative solutions
Helps manage project/program inventory tracking across the Ops Readiness team
Collaborates with OE and Operations leads to facilitate program delivery, leveraging standard engagement and implementation processes.
Ensure timely and efficient delivery of projects.
Serves as a champion for change by driving innovated solutions to enhance adoption for new initiatives.
Ensure operations leaders have visibility into the initiative pipeline and runway for upcoming impacts to their teams, ensuring risks, dependencies and timeline adjustments are mitigated.
Partner with Product, Technology, Ops and OE to ensure alignment and execution of initiatives and workflows.
Assist in identifying process improvements, barriers and opportunities to optimize workflows and enhance efficiency.
Contribute to cross-functional collaboration, fostering strong relationships across Ops Readiness teams.

Qualifications and Competencies

High School Diploma or G.E.D required
Bachelor’s degree, post graduate degree or professional certifications preferred
6+ years of experience in Operations Enablement, Operations Readiness, or a similar field required
3+ years of experience in Project Management required; Change Management experience preferred
Demonstrated ability to think strategically and facilitate discussions across a matrix organization
Advanced knowledge of the healthcare industry required
Strong executive presence with a track record of effectively engaging with a broad range of high-level stakeholders
Demonstrated influence within complex, innovative and evolving cultures
Leadership experience with proven ability to attract exceptional talent and develop effective teams

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 109,000 - 181,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.