The Software Asset Manager (IT Service Manager) will oversee a team of skilled software asset managers within the Technology Asset Management team. This role requires strong leadership capabilities to guide the team in maintaining software license compliance, ensuring timely renewals, and adhering to Cigna’s Technology Asset Management standards.

Key Responsibilities:

Leadership & Collaboration:

Manage stakeholder relationships with key groups, including product owners, Supply Chain Management, Finance, and Technology Support teams.
Lead team members to maximize business value while minimizing risks related to software licensing compliance, optimization, and end-of-life software management.
Foster a highly engaged and collaborative relationship with the Technology Asset Management team to ensure adherence to asset management policies, procedures, regulations, and governance models.
Conduct regular coaching and feedback sessions to support team development.

Strategy:

Collaborate with the Technology Asset Management Senior Manager to define and execute the strategic direction for the Software Asset Management team.
Promote a lean agile mindset across the team.
Ensure the delivery of a consistent and reliable customer experience.
Work closely with third-party vendors to drive governance and ensure delivery of commitments.

Continuous Service Improvement:

Support service improvement initiatives aimed at enhancing customer experience and increasing overall process efficiency while maintaining effective controls over software assets.
Drive continuous improvement and optimization of Asset Management services based on feedback from the team and stakeholders.

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
Proven experience in software asset management, with a strong understanding of licensing compliance, optimization, and governance frameworks.
Excellent leadership skills with a track record of managing teams effectively.
Strong interpersonal and communication skills for managing stakeholder relationships.
Familiarity with asset management tools such as Flexera, ServiceNow, and Ariba.
Agile methodology experience is preferred, with a commitment to continuous improvement and service delivery.
Ability to work collaboratively and build relationships across various departments and external partners.

This role is critical in ensuring that Cigna maintains effective software asset management practices and drives value while minimizing risks. If you have a passion for leadership and technology asset management, we encourage you to apply.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 105,000 - 175,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.