Why Clipboard Health Exists:

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About Clipboard Education:

Clipboard is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for labor talent. We started in healthcare and have since expanded into education with the same two-sided marketplace, by providing substitute teachers and other classroom staff greater flexibility to work when and where they want, while giving schools access to on-demand talent. Clipboard Education is small among a host of competitors, and delivering an exceptional customer experience while staying close to customer problems is one of our competitive advantages. This role doubles down on those efforts.

About the Role:

We are extremely excited about the opportunities we’re seeing in providing substitute teachers and other classroom staff to K-12 schools. As we grow our customer base in existing markets and new ones, we know the importance of staying high touch with our customers on both sides of the marketplace. This role could be the right fit for you if you love building relationships with customers and you are hungry to get your hands dirty solving problems for customers on a daily basis

You are ready to act as a high-ownership, high-execution Account Manager, and sometimes Recruiter, and sometimes Support, or whatever else is required, for both sides of the marketplace in our key metros. You will be accountable to - and take pride in - the success of substitute teachers and schools in your market(s).

You Should Expect To:

Onboard and support new schools in your market
Build relationships with existing schools in your market
Collect and deliver sub feedback to maintain the quality of our marketplace
Help onboard new supply
Identify and solve customer problems

An Excellent Hire Will:

Proactively gather and communicate clues from schools & subs on ways to deliver a better experience
Diligently track changes across subs and schools to surface patterns
Be relentless about staying close to the customer - should be on a first-name basis with every school & sub in the market
Care deeply about the success of the market
Find a way to solve our customers’ problems, 100% of the time

What School Success Looks Like:

Doing onboarding calls with schools and setting up 30-day check-ins
Doing 30 day check-ins with schools
Calling schools who appear happy with us to build relationships and drive referrals and utilization
Calling schools who are having a poor experience with us to figure out how we can improve their experience
Calling schools with low utilization to try and activate more demand
Resolving support/tech issues that schools have as needed
Collecting feedback from schools on subs they’ve worked with

What Sub Success Looks Like:

Helping new subs onboard to Clipboard, understand how it works and get the correct documents approved
Packaging and providing feedback from schools to subs
Monitoring feedback resolution to ensure our quality floor remains high
Resolving support/tech issues that subs have as-needed
Identifying supply gaps so we can activate more supply when schools are having a poor fill experience
Leveraging external platforms to recruit new supply when our network is constrained or we take on tough-to-fill jobs

Compensation

$90,000 - $140,000 total compensation depending on location and experience.