IT Operations

About the Role

In this role, you will be responsible for managing and optimizing the technical infrastructure that supports our growing organization. You will have the opportunity to work closely with all teams across the organization, including People Operations, Engineering, and Legal. This is an exciting opportunity to contribute to a company making a difference in healthcare.

Key Responsibilities

• Application Access Management
  Oversee and manage access to various applications across the organization, ensuring seamless integration with SSO providers and maintaining secure access controls.
  
  
• Technical Configuration & Integrations
  Manage the technical setup and configuration of applications, including integrating third-party tools with platforms like Slack, setting up new domains for a new entity, and more.
  
  
• Automation
  Identify opportunities to automate routine corporate activities to improve efficiency and reduce manual workload.
  
  
• User Support & Troubleshooting
  Provide timely and effective support to users experiencing issues with our applications, including login difficulties, email deliverability problems, and other technical challenges.
  
  
• Security Monitoring & Improvement
  Monitor corporate security practices, identify vulnerabilities, and lead initiatives to enhance our security infrastructure. 
  
  
• IAM Strategy Development
  Collaborate with People Operations and Security to create and enforce a robust IAM strategy.
  
  
• Onboarding & Off boarding
  Oversee all platform onboarding and off boarding processes related to People Operations applications and tools.

Requirements 

Need to Have (Skills):

• At least 3-5 years of experience in IT operations, technical support, or a similar role.
• Proficiency in troubleshooting technical issues and providing remote support.
• Ability to manage permissions across multiple platforms.
• Experience with Google Suite and Super Admin privileges. 
• Ability to take an ambiguous task or problem and create a clear plan of action.
• Ability to write clearly in all types of communications, including correspondence with internal stakeholders, and third-party vendors and through documents, Slack messages, emails and more.
• Understanding of SSO, IAM, and application integration (preferred but not required).

Need to Have:

• High Technical Aptitude - You possess the technical aptitude to handle basic IT and Security questions quickly and comprehensively. If there is a question beyond your knowledge, you utilize reliable tools and resources to find the guidance needed to resolve the issue. You are constantly finding ways to up skill your knowledge.   
  
  
• Curiosity - You strike the right balance between asking all the necessary questions to make a decision, and being willing to make a quick decision (when required) without having as much information as you’d like. When you notice a clue, you don’t ignore it, but instead, maniacally run it to ground. 
  
  
• First Principles Thinking - We don’t follow suit and build what others are building - we build something new and better. We work backward from data, feedback, and information to create the best solution possible, even if it means starting over from scratch. We don’t do something because it’s what we have always done, or because some person or book told us we should; we do the best thing, even if it’s hard and uncomfortable. 
  
  
• Judgment - You aren’t afraid to make decisions and exercise independent judgment, and when you do, you are usually right. This doesn’t mean you can’t ever make a mistake, but it does mean that you are above average when it comes to making judgment calls.   
  
  
• Initiative and Resourcefulness - When you see an issue, you jump in and fix it. When you don’t know where to start, you lean on your intuition and judgment and just start somewhere. You work independently to achieve your goals and pull in other members of the team when necessary. You are resourceful in finding answers and solutions on your own whenever possible because that is how you learn and grow. 
  
  
• Integrity - You do not share the confidential and sensitive information you have access to with others (unless given permission), and you never use that information for your own gain. We’re intellectually honest, and when we make mistakes, we raise them as quickly as possible. 
  
  
• Ownership - While you may be assigned a specific task or responsibility, you have a high sense of ownership over everything that touches People Ops. When you see an issue, you either take ownership of fixing it yourself, or you find the best person to fix it and flag it to them. We own our work to the fullest, and the buck stops with us.  

Salary 

$80,000 - $160,000 depending on location and experience.

Please note: This position is exclusively open to individuals legally authorised to work within the United States.