FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

About the team

FreeWheel takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions for the media industry. This opportunity is at FreeWheel, a Comcast Company, and will be principally focused on Beeswax, our Demand Side Platform (DSP) programmatic offering.

The Client Solutions team ensures our clients experience exceptional service from pre- sales scoping through to implementation and retention. We use our deep domain knowledge, system expertise and close engagement with our clients to ensure Freewheel is delivering to meet our client’s critical business challenges and evolving needs.

We are tasked with developing creative and pioneering software solutions to the business challenges faced by the world’s largest Media Agencies and AdTech companies. We are a vital partner for other Freewheel functions, and your communication skills, passion for media, and business & technical acumen will all contribute to the development of complex solutions that power the future of the industry. Your solutions will take many forms, from proof of concepts and demos to large multi-faceted deployments of new and existing demand-side technology.

About the role:

Reporting to the Director, Client Solutions, this is a line management role for FreeWheel’s Solutions Engineering function for our proprietary Demand Side Platform (DSP). They will use their skills and experience to improve the scalability and sustainability of our global team for product implementations, improving our client’s time to value and return on investment for our products and services. They govern the implementation and optimisation service model for our software and services, collaborating with other functions across FreeWheel to bring new technology to market, from Go-To-Market (GTM) strategy to general acceptance implementation and ensuring all our products have a best-in-class solution fit. They will be responsible for a global team who can be deployed on global, regional and/or local opportunities as required.

Job Description

Responsibilities:

Line management of a team of Solutions Consultants spanning US and EMEA, including performance reviews, career growth planning, regular 121s and team/ individual support, guidance, coaching and management of escalations
Manage current and future team resourcing and capacity based on active and future pipeline opportunities
Partner with commercial teams by resourcing pre-sales opportunities, assessing solution fit for prospects
Take ownership of all Solution Engineering responsibilities for BaaS, DSP and Professional Services activities, working closely with Revenue, Services, Product and Engineering functional leads
Define strategies to meet client and internal business needs, focused on continuous improvement
Govern the design and evolution of our Solutions Engineering service model and discipline; focused on Product Implementations & Optimisation and commercialised Professional Services
Manage internal senior stakeholder relationships across Client Services, Revenue, Product & Engineering, and HR business functions as needed, ensuring we are aligned and geared up for success
Manage senior and executive level engagements with key client stakeholders as required
Work with Product and Engineering through the product lifecycle to ensure that products meet agreed market & client requirements

About You:

Client-centric, strategically minded and an exceptional communicator.
Excellent stakeholder relationship skills, able to influence and implement strategies to grow and sustain their function
Proven experience in team leading or line managing a diverse team of individual contributors
Solid background in SaaS and loves to creatively evolve service models with scalable and sustainable strategies
Strong understanding of the AdTech industry ideally the Programmatic advertising ecosystem
Strong understanding of openRTB-enabled technologies
Familiarity with Python and SQL, AWS or comparable cloud services
A degree of technical acumen with implementing/ optimising/ managing SaaS solutions – the role is semi- technical; you will need to understand technical concepts working with technically minded solutions engineers and product & engineering teams

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do whats right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Advertising Technologies, Customer Solutions, Programmatic Media Buying, Software Solutions, Solution Engineering

Compensation

National Pay Range: $93,542.40 USD-$219,240.00 USD

This job can be performed in Colorado, and New York City with a Pay Range of $116,928.00 - $210,470.40

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelors Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.