About your new role:

As a Senior Network Engineer (Versa), you play a pivotal role in not only supporting new and existing ISP/MSP business customers but also in leading, mentoring, and training other NOC Engineers within the team. Your responsibilities extend beyond the technical aspects of managing business data circuits, SDWAN Networks, VoIP services, VPNs, Managed Routers, and Firewalls. In addition to your hands-on involvement in resolving complex issues, you will take on a leadership role in guiding and supervising other engineers. Your role involves the design and delivery of various custom-managed services, and you will actively contribute to the development of best practices and standard operating procedures. This role is instrumental in the professional growth and success of the NOC engineering team, ensuring a high level of expertise and efficiency in delivering exceptional service to our clients. This is a Full-Time 100% Remote opportunity.

No travel to customer locations is required.

Key Responsibilities:

Working with customers to resolve any service problems: SDWAN, Internet,
Understanding of basic LAN configurations (Routers / Firewalls) and Microsoft operation systems
Handling new customer-managed service provisioning support functions Interfacing with vendors to resolve support issues
Owning support issues from start to finish
Keeping customers happy with superior support and a level head--going the extra mile
Train and assist other engineers with complex issues

What youll need for success:

High School Diploma or GED Equivalent
5-7 years of related experience working in a fast-paced environment
Cisco CCNA and CCNP certification
Command line experience with Cisco, Fortinet, Juniper
Versa SDWAN/Firewall configuration experience
Understanding and experience with BGP, OSPF, and VRRP
Experience with basic routers/firewalls and NAT (Network Address Translation)
Experience with COS/QOS
Experience with designing networks
SOC2 knowledge and understanding
Excellent organization skills and attention to detail
Ability to multi-task assignments and follow process flow are required
Must have excellent communication and analytical skills to understand and resolve customer issues effectively. This would include being comfortable talking with Clients.
Ability to work independently with minimal supervision.

Why youll love life at Command|Link

Join us at CommandLink, where youll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Apply now and be the architect of your career as well as our clients success.

Room to grow at a high-growth company
An environment that celebrates ideas and innovation
Your work will have a tangible impact
Generous Medical, Dental, and Vision coverage for full-time employees
Flexible time off
401k to help you save for the future
Fun events at cool locations
Free DoorDash lunches on Fridays
Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.