Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers lives and keep them connected to their patients so they can focus on doing what matters most: providing care.

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role:

We’re looking for an Operations Manager to support our Revenue Growth team for our Revenue Cycle Management (RCM) Product. This role will be responsible for quarterly presentations of revenue growth composed of the diagnosis of any reasons for revenue fluctuation and recommendations for improving topline performance, as well as any ad hoc analysis that is either requested by clients or would improve their overall experience. The Revenue Growth team is critical to customer satisfaction and solvency, and requires cross-collaboration across our Product, Engineering, Account Management and Operations teams. This is a high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

This full-time position requires working five (5) days a week in our Mountain View, CA office.

What Youll Do:

Prepare and deliver quarterly presentations on revenue performance, benchmarking against the customers previous RCM vendor
Explain revenue deltas by identifying process weaknesses and analyzing shifts in payer and procedure ratios
Ruthlessly prioritize and implement process fixes to negate drops in revenue
Craft data-driven recommendations to help customers enhance efficiency and drive revenue growth
Launch ad hoc revenue growing initiatives across multiple customers
Continuously drive process improvements for both the internal team and cross-functional partners

What You Have:

2-4 years experience in consulting, investment banking or operations at a fast-paced SaaS tech company
Deep experience in data analysis (both SQL and Excel are a must, Python is a bonus) - basic open-resource SQL assessment will be part of the interview process
Proficiency in documenting and developing best practices to enable incremental improvement and optimization of operational processes
Experience working cross-functionally with sales, operations and engineering
Demonstrated drive, intellectual curiosity, attention to detail and a proven record of success
Novice mentality: You know what you don’t know and you aren’t afraid to ask questions to fill those gaps.
Comfort in chaos: You’re comfortable working autonomously to solve problems with ambiguity, can expertly prioritize, and have a knack for identifying internal and external blockers.
Customer obsessed: You’re going to dig until you hit bedrock to solve a problem for the customer, because we need to ensure that our clients have the cash they need to pay the doctors and nurses that work on the front lines of healthcare.
Proficient in Retool, GSuite is a plus
Experience in the RCM space is a plus

Why you’ll love working at Commure + Athelas:

Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector.
Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.
Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly.
Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com or @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.