About You

Youre a technically savvy problem solver with a passion for navigating intricate integration challenges. You have a strong desire to interact with people and make their lives easier with technology. You consistently demonstrate a keen ability to translate complex concepts into understandable language - bridging communication gaps. You’re a self-starter who’s good at triaging problems and prioritizing issues. Further, youre a curious person, and youd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge.

About the Position

As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:

Collaborating with customers to understand their technical integration needs and goals.
Providing expert education and assistance on integrating with our APIs and utilizing our open source libraries.
Assisting customers in troubleshooting integration issues and resolving technical challenges alongside Customer Success.
Acting as a liaison between customers and other technical resources to ensure a smooth integration process.
Responding promptly to customer inquiries and providing clear and concise explanations - assisting in monitoring customer integration health.
Maintaining up-to-date knowledge of our products and services to effectively address customer questions.
Documenting customer interactions, common issues, and solutions to improve support processes.
Contributing to and assisting in maintaining integration documentation and resources for customers and teammates.

About Us

Constructor powers product search and discovery for some of the largest retailers in the world, like Sephora and Petco. We serve billions of requests every day, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We have grown several hundred percent YoY for the last 2 years and have customers in every eCommerce vertical, around the world, and spanning many languages.

We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.

Proven experience in customer support or technical support roles.
Strong knowledge of web services, APIs, and integration best practices.
Excellent communication and interpersonal skills.
Ability to explain technical concepts to non-technical audiences.
Detail-oriented with a commitment to delivering exceptional customer support.
Problem-solving skills and a proactive approach to issue resolution.
Bonus: experience working with open source libraries, JavaScript web application development and integration patterns.
Bonus: familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP.
Able to support customers and team members between 8pm and 4am UTC (9am to 5pm New Zealand time).