The Project Coordinator prepares customers for the implementation of our product solutions which includes: planning, organizing, communicating, consulting and serving as a liaison with internal and external stakeholders. The Project Coordinator maintains records of the project status and outstanding obligations, and communicates the status and estimated timelines of a large portfolio of brands to Project Management Leadership. The Project Coordinator will apply best practice in project management and technology implementations and will promote and demonstrate a passion for process improvement and service excellence across all projects.

A successful candidate will be efficiency driven, detail-oriented, technically proficient, have excellent written and verbal communication skills, and perform as a confident and collaborative team leader.

You will be a key enabler for our long-term successful customer relationships. From contract signing to kickoff you pull the strings internally as well as externally, ensuring successful deliveries in terms of scope, time, efficiency, and quality. The position requires weekly contact and coordination with customers and establishing a good and professional ongoing relationship is key to our collective success.

At Coursedog we prioritize ownership, and empower all team members to contribute and implement ideas to continually improve the company. We are looking for someone we can count on to:

Key Responsibilities

Gather relevant customer details and requirements in preparation for the onboarding process
Facilitate communication between customers, internal departments, and partners to develop clear and accurate project plans and deployment documentation for Project Managers
Ensure customers receive optimum levels of service and maintain high levels of customer satisfaction
Manage and escalate questions raised by customers before Project Manager handoff
Work with Project Managers across multiple projects in several stages to organize efficient and successful customer deployments
Report on customer progress and updates weekly and document accurate customer details in our CRM software
Identify process improvement areas or gaps in existing documentation and share insights and improvement recommendations with the team
Export, compile, and analyze data from multiple systems in preparation for leadership reports
Work with project leads to evaluate and resolve onboarding obstacles
Work cross-functionally with the larger organization (namely project and product managers, engineering, support, data engineers) to ensure customer issues are resolved or addressed and their success is assured
Develop deep product knowledge and speak eloquently about the product
Demonstrate competence in our existing implementation cycle
Empathize with the problems facing our customers

Benefits

Employee Benefits

Healthcare: We pay 99% of your medical, dental, and vision coverage and 75% of the premium for your spouse and/or dependents
Retirement: We offer a 401k plan on day one of your employment.
Paid Time Off: We value work-life balance and provide a high amount of autonomy. In service to this, our Paid Time Off policy has no annual limit.
Remote-First: We value flexible working hours over set hours, results over number of hours, and asynchronous communication focused on transparency over need-to-know access.
Equity: You’ll be contributing to the teams success, so you deserve to share in it. Every employee on our team gets a meaningful equity allocation.
Parental Leave: To help support new parents in the workplace, we offer up to 10 weeks of paid parental leave.

Diversity, Equity, and Inclusion

Coursedog is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization and creating an inclusive environment for all.

We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. We draw strength from our range of interests, backgrounds, and perspectives

We strongly encourage applicants from all backgrounds to apply.

All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. On your application, you will be prompted to inform us If you need any accommodation during this process.