Company

Cox Automotive - USA

Job Family Group

Finance

Job Profile

Supervisor, Billing

Management Level

Supervisor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Work Shift

Day

Compensation

Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That is how you can make an impact here at Cox.

We are hiring a Disputes Supervisor to join our operations team at FleetNet Automotive. In this role, you will be at the forefront of resolving customer concerns in the fast-paced world of fleet management. You will dive into the heart of the matter as you research claims, assess repair costs, and skillfully negotiate adjustments.

What You will Do 

You will lead and inspire a team of dedicated professionals navigating fleet operator/service provider interactions responsible for collaborating with internal teams and external partners to orchestrate fair & equitable resolutions to customer inquiries. This role will lead our Disputes operations, collaborate with IT and Business Process teams to design, build, integrate, and support dispute solutions, and drive continuous improvement.

Here is more on what that will look like:

Supervise a team of dispute experts, ensuring smooth and efficient operations
Ensures accurate, complete, and timely dispute processing
Collaborate with IT and Business Process teams to design, build, integrate, and support dispute solutions for both internal and external customers
Drive continuous process improvement, recommending and implementing steps to enhance efficiency and ensure flawless execution
Prepare regular updates for management on billing and payment processes and status
Review customer claims to verify that they meet FleetNet America policies and account-specific guidelines

Investigate cases with increasing complexity that allow for prescriptive decision-making and require infrequent involvement from senior staff

Prepare and facilitate communication for resolution via telephone, email, and in-person discussion

Who You Are 

You are all about accuracy and your eye for detail is unmatched. Here is what else you’ll bring to the table:

Understanding of Fleet Maintenance & Management, particularly heavy & medium duty fleets (Ex. Standard Repair Times, Service Intervals, Vehicle Components, etc.)
Strong organizational and time management skills to simultaneously navigate multiple tasks, customers, and service providers
Excellent written & verbal communication skills
Adaptable to a challenging environment with the ability to learn new software and process changes

Minimum: 

High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a masters degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
Strong organizational and time management skills
Skilled in Microsoft Office Suite of Products

Preferred:

Degree in related discipline strongly desired
3+ years of automotive, mechanical, and/or body shop
Billing / AP / AR / call center experience
Customer management system (CMS) familiarity

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.