CrowdStrike
1 day ago
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The CrowdStrike Information Technology Service Desk (ITSD) Team is looking for an IT Systems Administrator to join our team. The ITSD Team is a key component of the CrowdStrike global team and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, and problem solve in support of our internal CrowdStrike users. Additionally, they will work to enhance the ITSD Team’s service delivery, systems, and operational process and procedures.
This is an opportunity to work in a dynamic, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet, all in support of providing excellent customer service.
This is an onsite position in San Antonio, TX. Working hours are 8am - 5pm (local time)
What You’ll Do:
Serve as a front-line Service Desk team member by managing inbound support requests and facilitating resolution for our internal customers
Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
Manage CrowdStrike endpoints via SCCM, Jamf and AirWatch. This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
Configure new-hire systems and perform IT on-boarding for new employees
Act as a local resource for hands-on and eyes-on assistance in the server/networking room
Potential occasional travel to remote offices for similar projects
Collaborate with IT Service Desk Team members and other teams’ subject matter experts when working on projects or new initiatives
Implement, improve and document new and existing policies, procedures and processes for various IT systems
Maintain inventory and assist with asset procurement, delivery and shipping
Provide support for A/V equipment in office conference rooms
Assist in supporting employees in the office as necessary
Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required
What You’ll Need:
Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues
Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner
Intermediate knowledge of OS concepts and Active Directory account creation and maintenance with some OU and Security Group management
Tangible understanding of security best practices, worst practices, concepts and real-world applications
Must have effective written and verbal communication skills; speak fluent English
Must be capable of lifting 50lbs
Bonus Points:
Experience with scripting or reverse engineering scripts in PowerShell, Bash, Python with exposure to scripting for task automation (JAMF/SCCM)
Experience with systems management and automation including a basic understanding of Group Policy, WSUS and automation services
Experience with basic troubleshooting and network concepts with a fundamental understanding of TCP/IP, DNS, IP addressing, connectivity troubleshooting, cabling, etc..
Fundamental understanding of the Linux, Windows and Mac command line, services, data manipulation, installation and system operation
Experience with VMWare or Hyper-V virtualization, including deployment, management and troubleshooting
Mid to advanced understanding of security concepts and best practices
Experience with mail flow and basic troubleshooting on mail systems such as Exchange and Google Apps
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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