Medicaid Appeal & Grievance Senior Trainer FL - Work from home

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Designs, develops, and delivers training programs and initiatives by assessing learning needs, creating engaging content, facilitating training sessions, and evaluating program effectiveness. Applies instructional design expertise and training delivery skills to enhance employee knowledge and skills, support professional development, and contribute to organizational learning.

What you will do

• Designs training simulations, interactive learning experiences, and measurement strategies to support performance objectives and enhance training effectiveness.
• Under general supervision, manages assigned training projects using project management concepts to meet milestones and project timelines.
• Examines and updates training materials to ensure accuracy, relevance, and industry-proven best practices are instilled within the companys learning and development strategies.
• Identifies opportunities to advance by maintaining knowledge of current trends and best practices in instructional design and eLearning technologies.
• Implements solution implementation utilizing the Management System and production tools to track project plan and program data.
• Communicates with subject matter experts (SMEs) and other business partners to analyze training needs and design and develop learning strategies from conception to delivery.
• Communicates the training plan to include project budget and project plan while working with business partners as needed to ensure project goals and quality standards are consistently met.
• Conducts quality reviews to ensure the program meets quality and design standards and to ensure solutions function in targeted key technological architecture.
• Identifies opportunities for process improvements and automation within the instructional design and development function.

Required Qualifications

• 3-5 years of professional experience in a role where they were primarily responsible for delivering training to other employees
• 3-5 years of experience working with Microsoft Office Applications (Word, PowerPoint, Excel) Ability to create modified Word Docs, Present information via PowerPoint, and using basic functions and inputting information in Excel

Preferred Qualifications

• Working knowledge of problem solving and decision making skills
• Experience of training in the healthcare field
• Experience of training in appeal and grievance
• Experience training in person and remotely

Education

• High School Diploma or GED
• Bachelors Degree (PREFERRED)Specialized training/relevant professional qualification.

Pay Range

The typical pay range for this role is:

$46,988.00 - $91,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/30/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.