Come join Deepwatch’s team of world-class cybersecurity professionals and the brightest minds in the industry. If youre ready to challenge yourself with work that matters, then this is the place for you. Were redefining cybersecurity as one of the fastest growing companies in the U.S. – and we have a blast doing it!

Who We Are

Deepwatch is the leader in managed security services, protecting organizations from ever-increasing cyber threats 24/7/365. Powered by Deepwatch’s cloud-based security operations platform, Deepwatch provides the industry’s fastest, most comprehensive detection and automated response to cyber threats together with tailored guidance from dedicated experts to mitigate risk and measurably improve security posture. Hundreds of organizations, from Fortune 100 to mid-sized enterprises, trust Deepwatch to protect their business.

Our core values drive everything we do at Deepwatch, including our approach to tackling tough cyber challenges. We seek out tenacious individuals who are passionate about solving complex problems and protecting our customers. At Deepwatch, every decision, process, and hire is made with a focus on improving our cybersecurity solutions and delivering an exceptional experience for our customers. By embracing our values, we create a culture of excellence that is dedicated to empowering our team members to explore their potential, expand their skill sets, and achieve their career aspirations, which is supported by our unique annual professional development benefit.

Deepwatch recognition includes:

2023, 2022 and 2021 Great Place to Work® Certified
2023 and 2022 Forbes America’s Best Startup Employers
2023 and 2022 Fortress Cybersecurity Award
2023 $180M Series C investment from Springcoast Capital Partners, Splunk Ventures, and Vista Credit Partners of Vista Equity Partners
2022 Cigna Healthy Workforce Silver Designation
2022 Cybersecurity Excellence Award for MDR

Platform Services Operations Engineer (infrastructure Security Engineer)

Location: This job is available to work in one of our hub locations: Tampa, FL; Denver, CO; DC metro area, CA (Bay area), Austin, TX and will be hybrid

Shift: 4 x10s Sun-Wed 8am-7pm est

Reporting to the Manager, Platform Operations this role will be responsible for the efficient troubleshooting of service solutions, prompt triage of alerts and service requests, and the utilization of runbooks to ensure the smooth operation of Firewall and MXDR solutions. Your role will encompass responding to alerting from monitoring platforms, performing administrative support for various systems, collaborating with internal teams and stakeholders, and communicating effectively with customers.

Deepwatch provides critical cybersecurity products and services to power the cyber defense for enterprises which makes the digital world a safer place for folks like you and me. Using cybersecurity best practices, you will monitor and secure complex customer environments utilizing industry leading technology such as SIEM, Hyper-automation, and more.

In this role, you’ll get to:

Infrastructure and Security Administration:

Implement, and manage infrastructure solutions with a focus on security technologies, including Endpoint Detection and Response (EDR), Security Information and Event Management (SIEM), and Vulnerability Management.
Maintain and optimize multi-tenant environments for MSSP and service desk operations, ensuring reliability and scalability.
Develop and refine runbooks to enhance response and operational efficiency.

Incident and Issue Resolution:

Triage escalated service requests and infrastructure incidents, providing advanced troubleshooting for infrastructure and security-related issues.
Collaborate with Platform SME’s for the resolution of complex technical challenges and long-term infrastructure improvements.
Guide and mentor Administrators in diagnosing and resolving recurring infrastructure issues, reducing escalation frequency.

Collaboration and Stakeholder Engagement:

Partner with cross-functional teams to align infrastructure initiatives with business and customer requirements.
Provide detailed work notes and technical summaries for both internal use and customer-facing communication.

To be successful in this role, you’ll need:

5-7 years of experience that should include time at a Managed Security Service Provider (MSSP) or service desk environments, supporting diverse customers across various industries.
Linux+, Network+, or equivalent certification preferred.
Crowdstrike, Microsoft Sentinel, Splunk, Tenable certifications preferred.
Strong expertise in managing and optimizing infrastructure solutions for EDR, Vulnerability Management, and SIEM platforms.
Proficiency in deploying and troubleshooting security-focused network and endpoint technologies.
Exceptional problem-solving and analytical skills to address complex technical challenges.
Excellent written and verbal communication skills to engage with technical and non-technical stakeholders effectively.
Strong organizational skills and attention to detail, with a proactive approach to identifying and mitigating risks.
A collaborative mindset and commitment to continuous learning, improvement, and adaptation to emerging technologies and threats.

ITAR Compliance

This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following:

A citizen of the U.S.;
A lawful permanent resident of the United States;
A person admitted to the United States as a refugee; or
A person that has been granted asylum by the United States government.

The intent of this requirement is not to verify employment eligibility overall, but to ensure compliance with import/export regulations. If you do not meet these requirements, we encourage you to apply for other open roles at Deepwatch. This information will be verified upon offer of employment.

The anticipated salary range for this role is between $120,000 to $150,000 dollars + stock options + benefits. Actual compensation may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

What We Offer:

Deepwatch is excited to provide benefits designed to support team members and their families. Including:

Medical, dental, vision, and disability insurance
Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave
Unique professional development benefits, starting at $3,000 annually
Wellness contests and monthly educational programs
401(K) retirement program with employer match
Learn more here: Deepwatch Benefits

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. Please review our DEI Statement here.

Deepwatch welcomes and encourages applications from people with disabilities and accommodations are available on request for candidates taking part in all aspects of the selection process. Please inform your recruiter or contact recruiting@deepwatch.com for further information.

All Deepwatch employees are expected to:

Be interested in and able to work remotely from a home office when not at a corporate office
Pass a pre-employment background and drug screen in accordance with applicable laws

Deepwatch is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

By submitting your application, you agree that Deepwatch may collect your personal data for recruiting, global organization planning, and related purposes. The Deepwatch Privacy Policy explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Deepwatch’s use of your personal information.