On-Site Dell Customer Service Client Delivery Executive

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Field Staff, Field Support on our Field Support Team in Memphis, Tennessee.

What you’ll achieve

Dell customers expect great things from both our products and our services. Field Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

You will:

Set a compelling vision and strategy that not only inspires the Dell team but also encourages the client to adopt Dells solutions
Drive cultural alignment between Dells team and the client, fostering mutual success and understanding
Comprehend and align service offerings with the client’s strategic direction and growth objectives
Ensure that Dells services are not only supportive but also proactive in addressing future client needs
Provide detailed reporting on service performance, client feedback, and operational metrics

Essential Requirements

At least 5 years in customer service or account management, ideally with high-value technology clients
Demonstrated success in managing complex, large-scale service engagements and Strong grasp of IT service management, including Dells product and service portfolio
Proven project management, strategic thinking, and analytical capabilities
Certifications: Preferred in areas like project management (e.g., PMP), ITIL, or Dell-specific product certifications
Must possess a valid drivers license and be willing to work in high demand and high pace environment

Desirable Requirements

Flexibility for non-standard work hours as dictated by client schedules

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $153k - 187k

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.