At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, weve grown fast and now serve members across the United States. And weve just started. So join us on this mission!

Job Description

Help shape the future of clinical care by building the operational engine behind a world-class, tech-enabled care delivery model. Youll use data, strategy, and collaboration to drive performance and deliver better outcomes for the people who need it most.

Required skills and experience:

Experience connecting the dots of U.S. healthcare, such as at a clinic, health program and/or graduate-level degree (MBA, MPA, MPH, MHA, Healthcare Informatics)
4+ years’ experience driving operational performance improvement with data (i.e. developing metrics & targets, analyzing trends, driving performance improvement, reporting outcomes)
Proven leadership, agility, & collaboration skills, including either direct or dotted line management experience
Proficiency with analytical tools & enthusiasm for learning to use new platforms (examples: Excel, SQL, Tableau, Looker, Snowflake)
Proven track record for seeing “the forest through the trees” - rigorous prioritization, informed by thoughtfully weighing multiple inputs is a must (organizational objectives, data analysis, stakeholder appeasement, investment vs. impact)
Leadership intuition that people are the most important aspects of our work; respect and caring for those around you and those you serve

A bit more about this role:

As part of the long-term strategy to become a “tech-enabled payvidor,” Devoted Health, Inc launched Devoted Medical, an innovative, world-class, care delivery program to supplement the clinical care needed for Devoted’s members that are not typically offered by the status quo health system. Devoted to Me (D2Me) is Devoted Medical’s flagship department. Our clinical team is supported by the full Devoted organization , and is responsible for delivering care to as many of our members as we can reach. As the largest Department in Devoted Medical, D2Me is high visibility and high impact, and our team is the best of the best.

That’s where you come in. We need a highly analytical & innovative problem-solver; an energetic yet disciplined, empathic self-starter who understands that best-in-class care delivery is dependent on best-in-class operational infrastructure. Our care teams will rely on your ability to “see the forest through the trees;” wading into the intricate details of clinical operations, workflows, and outcomes to uncover insights that deliver better care experiences & outcomes for our patients & our teams. You will report to D2Me’s Director of Operations, and work alongside medical and operational leaders within the program and across Devoted Medical, with exposure to and influence over strategic decision-making affecting care for Devoted’s membership.

Responsibilities will include:

Analysis & Modeling: Leverage data analysis tools & advanced modeling to identify root cause barriers to major program objectives, ranging from operational considerations (i.e. patient engagement & retention, care team productivity & performance) to clinical outcomes (Clinical Stars, comprehensive documentation)
Service Operations - Own program’s efficiency KPIs, scaling strategy & execution, from driving productivity improvements to driving technical solutions and monitoring team performance. Partner with Director of Operations on driving D2Me’s penetration (member engagement) targets by modeling patient acquisition scenarios, optimizing scheduler channel strategy and owning execution of high impact cross-functional initiatives
Strategic Planning: Partner with leadership to identify, prioritize & execute on program’s operational agenda, with particular emphasis on efficiency, performance optimization, program penetration and change management initiatives.
Process Improvement: Own portfolio of high-value cross-disciplinary initiatives to advance programmatic efficiency/effectiveness, including close collaboration with product, engineering, data science, population health, health plan service operations & member experience teams
Innovation: Partner with product teams to infuse Artificial Intelligence (AI) into our clinical operational model and build innovative tools to optimize workflows

Attributes to success:

Compassionate, service-oriented leader that rolls up their sleeves, shows their work, seeks feedback & builds consensus
Organized, detail-oriented planner that also thrives in a fast-paced, rapidly evolving environment
Curious & collaborative problem-solver who knows how to scope an opportunity & prioritize accordingly
Entrepreneurial, owner/operator mindset who continuously questions the status quo to achieve the best possible outcomes for our patients & our teammates

Salary: $115,000 - $174,000 annually

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Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

Employer sponsored health, dental and vision plan with low or no premium
Generous paid time off
$100 monthly mobile or internet stipend
Stock options for all employees
Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
Parental leave program
401K program
And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.