Senior Manager, Client Support (LATAM & Others) Riverwoods, IL

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the worlds leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Responsible for planning, directing, and coordinating operations account executives and ensures support is provided to internal and external partners. Develops policies, manages operations, and plans the use of materials and resources. Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manage risk within the teams you oversee. 

Responsibilities 

• Manages a team, including hiring, performance, and development decisions.
• Directs and coordinates operational activities to provide premier partner support and manages escalations.  
• Plans and prepares team schedules and assigns projects, tasks, and assignments. 
• Monitors team performance to ensure goals and deadlines are met, company policies are followed, and company initiatives are supported. 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

• Bachelors Degree in Business Administration and Management, Finance, International Business, Information Technology, Communications, Marketing, or related field 
• 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related
• In lieu of a degree, 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related

Preferred Qualifications 

If we had our say, we’d also look for: 

• Strong, proven relationship management experience with Latin America Payments clients
• 10+ years of experience with Payment Networks in Latin America
• Fluent Spanish/Portuguese
• Project Management Professional accreditation

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Application Deadline:

The application window for this position is anticipated to close on Sep-17-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.