DoorDash
1 day ago
About the Team
DoorDash Drive is looking for you to join our team as a Senior Associate for our fulfillment strategy and operations supporting new verticals.
DoorDash Drive is our companys hyper-growth platform team serving restaurants, grocers and retailers across the United States, Canada and Australia. The Fulfillment team is responsible for driving the strategy, profitability, and operations across each vertical. The business line you’ll be supporting is fast-growing, fast-paced, and is obsessed with efficiency.
About the Role
The Associate Manager, Product Ops, will work on the end to end fulfillment strategy, profitability and operations for one of our most nascent verticals. Drive’s growth only accelerates when we are the most cost efficient and best-in-class operational platform in the industry. This role reports directly to the Manager, Strategy & Operations.
You’re excited about this opportunity because you will…
- Own business outcomes — be directly responsible for our cost and efficiency metrics and develop plans to improve performance
- Influence – Work cross-functionally with our Finance, Product, Engineering, Analytics, and Business Development teams to improve our profitability, enable growth, and influence the progression of one of DoorDash’s biggest bets
- Implement – Drive the strategy, build, and rollout of new product capabilities and operational initiatives to improve our dispatch throughput and fulfillment efficiency
We’re excited about you because…
- Drive day-to-day product operations for final mile delivery, using data and insights to monitor shipment flow, resolve exceptions, and enhance real-time visibility tools.
- Partner closely with the operations team,, enabling them with the right product solutions, workflows, and process documentation to ensure consistent execution and SLA adherence.
- Design and implement scalable operational processes and product enhancements for exception management, working cross-functionally with engineering, product, and ops stakeholders.
- Analyze root causes of delivery failures or service gaps, translating frontline feedback into actionable product requirements and operational improvements.
Contribute to pricing and cost optimization initiatives by supporting rate analysis, surfacing product gaps, and informing negotiation strategies with data-driven insights. - Monitor key carrier performance metrics and product SLAs, helping to prioritize roadmap work and improve network reliability through better tooling and automation.
- Act as a connective tissue between product, operations, and logistics partners—ensuring alignment across teams and driving smooth execution of final mile initiatives.
We expect this position to be filled by 6/22/25
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
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Compensation
The successful candidates starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. Thats why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year; for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week), 16 weeks of paid parental leave, a wellness benefit, and a commuter benefit match.
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Were committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.