DoorDash
3 days ago
About the Team
Our Platform Sales Engineering team is responsible for the adoption and growth of Platform solutions with our hundreds of thousands of SMB restaurants in the US (SMB defined as =< 150 locations). This sales engineering team partners with our Account Development (sales reps) team to understand the first party (i.e. online ordering) growth goals of our restaurant customers and tailors our many solutions to meet their needs.
About the Role
As a Platform Sales Engineer, you will be responsible for assisting sales reps in handling any and all technical or product questions and blockers in the sales cycle. You do this through joining sales calls with merchants, deeply understanding their business and technology stack, and creating and communicating solutions that align the merchants needs and goals to our Platform offering. This position will report to the Team Lead, Platform Sales Engineering. This role will be a remote job but must be based inside the US. Close proximity to a DoorDash Office is preferred.
You’re excited about this opportunity because you will…
- Drive sales — assisting in qualifying and closing deals from a technical standpoint, collaborating with sales and development partners.
- Become a subject matter expert - on the Platform product including how it integrates with various different software vendors.
- Create and deliver customized product demos and proof of concepts - to showcase the DoorDash Commerce Platform’s capabilities.
- Influence the product roadmap - by aggregating merchant feedback calls that will help determine the direction of the roadmap.
We’re excited about you because…
- You love to learn about new technology and features and can simply explain how complex systems work.
- You are resourceful in finding answers to non-standard questions by smartly searching available resources and running your own tests and deductions.
- You are able to problem solve effectively and efficiently matching appropriate solutions for each merchant scenario.
- You seamlessly collaborate with sales team members and understand how to assist and accelerate the sales process.
- You have a minimum 2 years of sales engineering, pre-sales solution consulting or related roles experience.
In addition we prefer candidates with…
- Experience writing SQL queries involving one or more joins for data retrieval and analysis. DoorDash has abundant data that can be very helpful to pull insights relevant to selling Platform and troubleshoot issues.
- Familiarity with web development technologies such as HTML, CSS, and JavaScript, with the ability to understand basic website structure and functionality. Online Ordering ecommerce experiences are core to the Platform offering and customizing the user interface is a key talking point as part of the sales process.
- Understanding of RESTful APIs including navigating JSON data and basic experience with tools like Postman or similar for testing API endpoints. These concepts are necessary to help determine potential solutions and troubleshoot data integration issues with restaurant POS systems.
We expect this position to be filled by 3/18/2025.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Were committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.