Topic | Hiring Manager input |
Job Title
City, Country
Hybrid/Remote/On Site/
CL/C-Level | CUSTOMER EXPERIENCE REPRESENTATIVE • ING, P&B Mumbai (India) Hybrid 12 |
The elevator pitch of the role
Max 50 words/3-4 sentences. Think of this as an elevator pitch. This section explains the purpose of the role and covers its unique selling points and challenges. It also includes the responsibilities of the candidate and how they can shape a successful career with us. It’s the piece of our job advert that’s shown on Google and on our careers site, so it’s usually the very first thing candidates see about the role. Try to make it engaging – it needs to stand out. If the role can be hired in other location, mention in the elevator pitch. | Join our team and become an integral part of our Customer Experience department, where youll provide essential support and gradually take on greater responsibilities.
With a focus on order management, logistics, and supply chain activities, youll collaborate closely with diverse customers and internal teams.
As a valued member of our company, youll experience a culture that embraces sustainability, encourages personal growth, fosters inclusivity, and prioritizes the well-being of every employee. Open position in Mumbai (India) |
DEI Statement | At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. |
Your key responsibilities
In 6 bullet points, this section will let candidates know what they need to do in their roles day-to-day to shape a successful career. Keep it short and sharp; NO long sentences. | Please fill in
Your key responsibilities
• Ensure an effective & efficient order-to-cash process
• Keep customer requirements updated in our system. • Build an intimate relationship with DSM-Firmenich customers & internal stakehorlders
• Provide regular reports, information to stakeholders
•Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary
•Manage daily escalations & issues • Open, follow up customer’s non-conformities |
We bring
In 6 bullet points, give candidates the main benefits of a career at dsm-firmenich. Herewith some examples. Feel free to pick 6 bullets from the list below that relates more to your candidates, craft your own ideas or even mix some pre-defined with your own ideas.
• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
• A space to grow by encouraging and supporting curiosity and an open mindset;
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
• A firm belief that working together with our customers is the key to achieving great things;
• An eagerness to be one team and learn from each other to bring progress to life and create a better future; | We bring
A rich history and a promising future of bold scientific innovation and passionate creation with our customers; - A space to grow by encouraging and supporting curiosity and an open mindset;
- A culture that prioritizes safety and well-being, both physically and mentally;
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
- A flexible work environment that empowers people to take accountability for their work and own the outcome;
- Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
- A firm belief that working together with our customers is the key to achieving great things;
- An eagerness to be one team and learn from each other to bring progress to life and create a better future
|
You bring
In 6 bullet points, this section should tell candidates the specific objective requirements: Education, experience, languages, technical skills, and key behaviors we’re looking for. Make sure we can actually check/test/assess for these. | You bring - Graduated in Business studies, Supply Chain or Economics.
- Minimum of 2/5 years’ job related experience
- You have an Advanced level of English. French nice to have.
- Absolute customer focus, Excellent communication skills and team spirit.
- Pro-active, positive attitude, responsible and willing to learn.
- Knowledge of SAP is a plus
|
Equal opportunities commitment
Ensure that all job advertisements are posted with the diversity statement. This is mandatory and cannot be edited or left out. | dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us. dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know. |
Important Notes (related to N-3) | Important notes This job title is temporary and will be adjusted once the job grading structure for the new Group will be adopted (covering among others: grades’ design, job evaluations, calibration, and job titles’ nomenclature). Until these adjustments are finalized, current compensation packages will be grandfathered for those whose new position turns out to be graded lower than their current position. This temporary period will last not more than 24 months for the legacy DSM Executives or legacy FIR SLT members, and not more than 12-18 months for all other employees from the moment the candidate moves into their new position. |
About dsm-firmenich
Ensure that all job advertisements are posted with the boilerplate “about dsm-firmenich”. This is mandatory and cannot be edited or left out. | As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. www.dsm-firmenich.com |
