Technical Service Manager, Cheese

(Mid-West - US Based - Remote)

The Technical Service Manager, Cheese will manage the technical service of a business to achieve Customer Service Level objectives as agreed in Sales and Account Plans (within the approved CSL’s). The Technical Service Manager’s key task is to support the introduction of new products to existing customers / application areas. He/she leads and/or supports the technical service process and provides technical (after sales) support to customers, related to the applications dsm-firmenich products are used in in order to support achievement of sales targets, realization of account plans and regional sales plans.

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Key Responsibilities:

Investigate and determine the technical needs of customers and draw up a technical service plan, in cooperation with Sales and Account Management, and according to the Customer Service Level Agreements;
Provide service to customers in such a way that they are able to apply the Business Unit’s products safely;
Organize and support trials for validation of new products or formula changes in customers’ production facilities;
Investigate (or support the investigation), resolve and document customer technical complaints;
Interpret data and trends related to technical service issues and provide recommendations for improvement;
Monitor competitive and customer technical developments, new applications and new products and share this knowledge with the appropriate functions in the BU;
Supervise the laboratory activities for technical service;
Establish a relationship with appropriate equipment vendors in order to have advance knowledge of process improvements, have the BU products approved for use and have the products recommended for commissioning of the equipment;
Document actions by compiling technical journals and preparing reports based on these findings.

We Bring:

A competitive compensation package, with comprehensive health and welfare benefits.
A place to grow and develop.
A company that is purpose-led and performance-driven in a corporate culture that values people and planet.
The opportunity to work on growing brands and build on a strong foundation.
The chance to make improvements and make an impact on the business.

You Bring:

BSC or master in chemistry or food science.
Knowledge of related industry and markets.
Knowledge and expertise in own discipline: technical and food processing.
Requested working experience for TSM 5+ years.
Ability to travel >65%, domestic (US and Canada).

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.www.dsm-firmenich.com

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

## ext

DSM

Technical Service Manager, Cheese (Mid-West - US Based)

DSM