Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their networks strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.

To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!

About the Role

As the Customer Experience (CX) Strategic Initiatives Manager - NA at Eightfold.ai, you will be a key driver in scaling our Customer Experience (CX) organization and delivering on programs that unlock exceptional value for our customers. As a subject matter expert in customer experience and strategic initiatives, this role combines strategy, cross-functional collaboration, and project execution to shape high-impact programs that enhance customer outcomes and, ultimately, drive Eightfold’s growth. You’ll work closely with teams across the organization to identify opportunities, build solutions, and execute initiatives that align with our business goals and customer needs.

Responsibilities:

Collaborate across teams: engage with senior stakeholders, including executives and cross-functional leaders, to advocate for CX priorities and drive organization-wide impact
Lead strategic planning and execution: develop clear strategies to drive product adoption and deliver value for customers, ensuring alignment with organizational goals and customer feedback
Manage complex projects: work on complex, cross-functional initiatives that require conceptual thinking, structured problem-solving, and data-driven decision-making to ensure successful execution; initial projects might include building the talent transformation capability within CX and a change management framework, strategy, and approach for driving
Drive alignment and communication: facilitate collaboration and information sharing between internal teams to improve customer outcomes and streamline execution
Analyze program impact: define and measure key performance metrics to evaluate the effectiveness of strategic initiatives, providing insights and recommendations for continuous improvement
Stay informed and proactive: monitor industry trends, market shifts, the competitive landscape, and understand product direction to inform strategies and maintain Eightfold’s position as a leader in the talent intelligence space

Sample projects might include building the talent transformation capability within CX and a change management framework and approach that unlocks product adoption and ultimately outcomes and value for our customers.

Required Qualifications:

8+ years experience in strategy, program management, or customer experience roles, preferably within SaaS
Proven ability to set strategic direction, drive high-stakes business initiatives, and shape programs that scale
Strong background in cross-functional collaboration, with a proven ability to lead and influence teams across multiple functions
Excellent project management skills, including the ability to manage multiple initiatives, prioritize tasks, and ensure on-time delivery
Analytical mindset with expertise in defining and analyzing KPIs to measure initiative success
Strong written and verbal communication skills, with the ability to clearly convey complex ideas and engage stakeholders at all levels
Proven ability to thrive in ambiguity, adapt quickly to changing priorities, and maintain focus in dynamic environments
Self-starter who thrives in a fast-paced, high-growth organization

Preferred Qualifications:

Experience in the HR tech, talent management, or broader HR solutions space
Background in human capital management consulting, with a focus on strategy and organizational transformation
Familiarity with customer feedback programs, competitive analysis, or customer insights initiatives
Background in developing frameworks and processes to scale customer-facing operations
Certification or formal training in project management (e.g., PMP, Agile) or strategy frameworks

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your works positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

*The base salary range below is provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience.

Base Salary Range: $105,750 to $169,200

Our customer stories- https://eightfold.ai/customers/customer-stories/

Press- https://eightfold.ai/about/press