Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their networks strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.

To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!

About the Role:

The Engagement Manager role at Eightfold is a crucial member of the Solution Delivery team and is responsible for driving project delivery and successful outcomes for our enterprise customers. Engagement Managers are project managers who orchestrate various teams and resources within Eightfold to deliver the personalized solution on time and within budget. They seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in delivering solutions.

As an Engagement Manager you will lead project teams consisting of business and technical consultants as well as the customer project team and potentially other vendors. You will collaborate across roles to create and execute a plan that follows best practices and achieves project goals. You will use strong leadership skills to identify and mitigate risks and issues, manage escalations and ensure the project stays within scope, schedule and cost. You will keep customer success and value at the forefront of all you do.

Responsibilities:

Manage and lead the delivery and execution of multiple implementations to a project plan and communicate project progress through regular status reports to both internal and external stakeholders
Act as the leader of the assigned implementation project(s) and actively program manage to ensure on-time, on-budget and high-quality delivery of assigned implementations
Work in collaboration with customers to understand their business and technical requirements, and establishing business outcomes
Collaborate with internal cross-functional teams as need be (solution architects, functional consultants, product, customer success, customer support) and customer stakeholders across levels to ensure progress towards agreed goals and to effectively manage risks and mitigate issues
Be responsible for project management specific deliverables like project plan, progress report, risk & issue logs, resource / revenue forecasting etc and hold accountable other roles within the project team for their deliverables. Ensure customer sign-offs on all project deliverables
Keep alignment with the defined SOW (Statement of Work) and Contracts to ensure there is effective scope, effort and budget management and also identify opportunities to raise Change Requests to ensure there is no revenue leak or internal compliance issues
Participate in project Steering Committee meetings with leaders from both Eightfold and the customer on a need basis
Collaborate with the assigned Customer Success Manager to identify the key success factors for a successful implementation
Actively contribute to the growth of the Solution Delivery organization and company through strategic initiatives, pre-sales support, knowledge & best practice sharing, mentoring new joiners, and onboarding implementation partners

Qualifications:

A bachelors degree in business, technology or a related field
8+ years of professional services, project management, or consulting experience
Experience in managing SaaS / PaaS / enterprise technology product implementations strongly preferred
Experience with ATS/HRIS systems such as Workday, SuccessFactors or other talent/recruitment management software platforms strongly preferred
Exceptional interpersonal skills and the ability to to communicate effectively across all levels of an organization, both internally and externally
Project / Program management certifications like PMP, PRINCE2 etc preferred

We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your works positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.

Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting May 1, 2025, employees residing near Santa Clara, California, will return to the office three times a week. Employees residing near our London, Bangalore, and Noida offices will return to the office twice a week with the goal of transitioning to three times per week within the year.

Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

Please note that this role is only available in our designated hub locations: Santa Clara, CA; New York, NY; and Chicago, IL. All roles are hybrid.

The base salary ranges below are provided for pay transparency. Base pay is only one component of our total compensation package, as this role may also be eligible for bonuses and equity awards. Compensation varies depending on several factors, including qualifications, skills, competencies, and experience.

• Zone A (Bay Area, CA & New York City, NY): $132,750 to $177,000

• Zone B (Chicago, IL): $113,000 to $160,000

Our customer stories- https://eightfold.ai/customers/customer-stories/

Press- https://eightfold.ai/about/press